Low Voltage/Security Technical Manager 6/25

Gotcha Security; Villa Rica (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

Gotcha Security is looking for a Low Voltage/Security Technical Manager in Villa Rica, GA. This role demands a dedicated professional responsible for providing complete technical support for security solutions and managing internal systems. Candidates should have a strong technical background, excellent communication skills, and a commitment to quality service.

Benefits

Company Credit Card for company-related items

2 Week PTO

Paid Holidays

Work from home opportunities

Company Laptop

Company Cell Phone

Qualifications

• 5+ years' experience in related field required.
• Ability to read and interpret work orders and safety rules.

Responsibilities

• Provide complete technical support for all solutions and services.
• Develop and maintain quality control procedures for service.
• Research new products for future offerings.

Skills

Communication

Technical Support

Problem-Solving

Job description

Low Voltage/Security Technical Manager 6/25

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Low Voltage/Security Technical Manager 6/25

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Gotcha Security began as a commercial surveillance company specializing in CCTV design and installation. We expanded our services to include intrusion, fire alarm, access control and gate entry. We've helped a variety of businesses big and small across Georgia. Most of our clients are multi-family communities, homeowners’ associations, hotels, warehouses, and commercial buildings.

The Technical Manager is the SME and will be responsible for providing complete technical support for all solutions and services we provide to our client base. This includes hardware, software, and systems used internally to support clients. This position will also be responsible for supporting our internal systems such as printers, network, servers, and phones.

Gotcha Security began as a commercial surveillance company specializing in CCTV design and installation. We expanded our services to include intrusion, fire alarm, access control and gate entry. We've helped a variety of businesses big and small across Georgia. Most of our clients are multi-family communities, homeowners’ associations, hotels, warehouses, and commercial buildings.

The Technical Manager is the SME and will be responsible for providing complete technical support for all solutions and services we provide to our client base. This includes hardware, software, and systems used internally to support clients. This position will also be responsible for supporting our internal systems such as printers, network, servers, and phones.

Responsibilities:

• Develop and maintain a detailed understanding of the products/solutions we provide.
  
• Research new products for the company to use in future offerings.
  
• Provide training and technical support for field installers/technicians/clients.
  
• Develop best practices for equipment and solutions company installs/services.
  
• Develop and maintain quality control procedures for service and installation.
  
• Research and implement unique solutions for clients’ needs.
  
• Maintain company service expectations.
  
• Maintain company's expected profit margins.
  
• Document all processes and training guides in Trainual.
  

Major Duties

The following is a partial but not comprehensive list of tasks that may be required. It will be up to the Technical Manager to determine how to best meet objectives and goals.

• Working with vendor technical support to resolve open issues.
  
• Configuring networks, IP addresses, subnets, wireless devices, cellular communicators, fire/burglar alarms, software.
  
• Visiting client sites to resolve escalated open issues.
  
• Programming equipment prior to field installation.
  
• Attending/Watching manufacturers training.
  
• Updating internal installation/service guidelines.
  
• Resolving remote support tickets.
  
• Entering client's site configuration into company’s system
  
  
  
  

Requirements

Qualifications and Job Requirements

· 5+ years’ experience in related field.

· Must be able to communicate effectively.

• Ability to read and interpret work orders, SOP’s and safety rules.
  
• Ability to work well independently and with groups.
  
• Ability to understand advanced concepts.
  
• Ability to understand and work with advanced technology.
  
• History of developing processes
  
• History of creating training programs
  
  

Physical Requirements

• Must be able to ascend/descend ladders, scaffolds, stairs, and work in confined spaces and in proximity to loud machinery.
  
• Must be able to position yourself in order to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
  
• Must be able to recognize exposure to live circuits and/or operating machinery.
  
• Climb up onto and down from equipment.
  
• Must be able to lift and carry up to 50 pounds.
  
• Able to manipulate small hand tools.
  
• Must be able to sit for extended periods of time

Required Licenses

• Licensed to drive in the State of Georgia and the ability to drive a pickup truck or van.
  
  
  
  

Benefits

• Salary $75,000-$85,000 based on experience
• Company Credit Card for company related items
  
• 2 Week PTO
  
• Paid Holidays
  
• Work from home
• Company Laptop
  
• Company Cell Phone
  
• Work from home opportunities
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer and Network Security

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