- Location 1785 W. 160th Ave.,Suite 700,Broomfield, CO, 80023,United States
- Base Pay $25.00 - $50.00 / Hour
- Employee Type FT Non-Exempt
- Travel 70%
DESCRIPTION
The Level I Service & Support Technician is an entry-level role responsible for assisting with the installation, service, and maintenance of integrated security and control systems. This position works under the direction of a lead technician to support the deployment, service, and maintenance of CCTV, access control, intercom, video visitation, duress, and other related systems.
RESPONSIBILITIES
- Assist with the installation, routing, and termination of wiring and cabling through conduit, walls, and ceilings
- Measure, cut, bend, and install conduit using proper techniques, including bending, threading, and fitting
- Mount and secure security equipment, including cameras and access control devices
- Support the installation and integration of security systems under the direction of a lead technician
- Perform basic testing and troubleshooting of CCTV, access control, intercom, video visitation, and duress systems
- Read and interpret technical drawings and schematics with guidance from senior technicians
- Apply basic electrical, electronic, and mechanical principles to identify equipment malfunctions
- Assist in completing service and maintenance tasks to minimize emergency calls and reduce repeat service visits
- Follow all safety procedures and maintain a clean, organized work environment
- Demonstrate a strong work ethic, attention to detail, and commitment to safety standards
- Maintain the standards, culture, and values of CML Security
- Perform other duties as assigned by supervisor or lead technician
QUALIFICATIONS & SKILLS
- High school diploma or GED required
- 1 year of related experience in low voltage, electrical, or IT field service preferred
- Basic understanding of CCTV, access control, intercom, and related security systems
- Foundational knowledge of computer networking concepts, including LAN/WAN, IP addressing, and DNS
- Familiarity with conduit installation methods and cable management practices
- Working knowledge of basic hand and power tools used in installation environments
- Basic understanding of mechanical lock systems, including cylindrical, mortise, and rim locks, as well as motorized and manual detention equipment and sliding door systems
- Ability to perform basic troubleshooting and follow technical instructions
- Strong communication and teamwork skills
- Basic computer proficiency
- OSHA-10 certification required (or ability to obtain upon hire)
SUPERVISION
This position reports directly to the Service & Support Field Supervisor and works under the day-to-day direction of a lead technician. The role provides field support by assisting with installations, service, maintenance, and basic troubleshooting while gaining hands-on experience and following established procedures and supervision.
WORK ENVIRONMENT
The SSD Level I Technician works in a variety of environments, including active construction sites, secure facilities, and correctional/detention facilities with strict security protocols. Travel to job sites is required, including local, overnight, and extended travel assignments (multiple days or weeks at a time) as needed and requires use of a dependable personal vehicle capable of safely transporting ladders, tools, and service-related equipment to and from job sites.
PHYSICAL REQUIREMENTS
- Ability to lift, carry, and move tools, materials, and equipment, including items weighing up to50 pounds.
- Ability to stand, walk, bend, kneel, crouch, reach, and climb as needed to perform installation,service, and inspection activities.
- Ability to work from ladders, lifts, and in elevated or confined spaces as required by job siteconditions.
- Ability to use hands and fingers for handling tools, wiring, and small components, and tomaintain visual acuity sufficient to read blueprints, labels, and diagnostic information.
- Ability to work safely in a variety of environments, including construction sites, secure facilities,and correctional or detention settings, and to wear required personal protective equipment.
- Ability to travel to assigned job sites and safely transport necessary tools, materials, andequipment as required for the position.