Low Voltage / Access Control Technician

K Group Companies

Michigan

On-site

USD 45,000 - 65,000

Full time

11 days ago

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Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

100% employer paid health insurance

100% employer paid disabilityinsurance

100% employer paid dental & vision

401k with Safe Harbor

Profit sharing opportunities

Job summary

K Group Companies is seeking a Field Service Technician I to install low voltage systems, train customers on operation, and ensure precise execution. The role emphasizes teamwork yet requires independent project work and strong customer communication.

Responsibilities include reviewing quotes, inspecting sites, installing cabling and devices, troubleshooting, and proactive maintenance. Travel across the Midwest is expected, with most weekends at home.

Qualifications

Hands-on/field experience from previous work experience.
Working knowledge of basic IT networking, configurations and IP addressing.
Ability to read architectural drawings.
Team management/supervisor experience.
Prior experience completing projects within scope.
Experience with service ticketing processes.
Knowledge of fire, CCTV, intrusion, emergency nurse call systems (preferred).
Excellent communication skills.
Must have valid US Driver’s license.

Responsibilities

Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and installation methods
Installs low voltage cabling, devices, and systems per specifications, codes, and practices
Troubleshoot and diagnose issues with installed systems
Conduct routine maintenance and inspections of systems
Respond promptly to service calls and customer inquiries
Travel extensively across the Midwest; weekends as needed; home most weekends
Provide excellent customer service and maintain customer satisfaction

Skills

Hands-on experience

IT networking knowledge

Read architectural drawings

Team management

Strong communication

Valid US Driver's license

Job description

Field Service Technician I Overview:

The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.

Field Service Technician I Responsibilities:

Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
Troubleshoot and diagnose issues with installed systems
Conduct routine maintenance and inspections of systems as needed
Respond promptly to service calls and customer inquiries
Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
Provide excellent customer service and maintain customer satisfaction

Field Service Technician I Qualifications:

Hands-on/field experience from previous work experience
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits