Low Voltage / Access Control Technician

K Group Companies; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

PTO

Health insurance (employer paid)

Job summary

K Group Companies in Grand Rapids, MI is seeking a Field Service Technician I to ensure accurate installation of low voltage systems. You will work with a team and also execute independent projects while delivering basic customer training on system operations.

The role emphasizes clear communication, precision, and adherence to codes, with responsibilities including site reviews, wiring installs, troubleshooting, routine maintenance, and responsive service calls.

Qualifications

• Hands-on/field experience in field service
• Basic IT networking knowledge
• Ability to read architectural drawings
• Team management or supervisory experience
• Valid US Driver's license

Responsibilities

• Review project quotes and scopes before onsite work
• Inspect installation sites and study plans
• Install low voltage cabling and devices per specs
• Troubleshoot and diagnose issues in installed systems
• Perform routine maintenance and inspections
• Respond to service calls and customer inquiries
• Travel extensively across the Midwest with weekend work as needed
• Provide excellent customer service and maintain customer satisfaction

Skills

Field experience

IT networking basics

Reading drawings

Team supervision

Customer service

Communication skills

Driver's license

Tools

Service ticketing systems

Job description

Field Service Technician I Overview:

The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.

Field Service Technician I Responsibilities:

• Reviews project quotes and scopes before beginning an onsite execution
• Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
• Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
• Troubleshoot and diagnose issues with installed systems
• Conduct routine maintenance and inspections of systems as needed
• Respond promptly to service calls and customer inquiries
• Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
• Provide excellent customer service and maintain customer satisfaction

Field Service Technician I Qualifications:

• Hands-on/field experience from previous work experience
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities