LOUNGE SUPERVISOR - SAN FRANCISCO, CA

Flik Hospitality Group; San Francisco (CA); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement plan

Paid time off

Holiday pay

Job summary

Flik Hospitality Group in San Francisco, CA is seeking a Lounge Supervisor to oversee daily operations for a premier airline lounge. The role requires ensuring service quality, safety, and regulatory compliance while leading a team in a fast-paced hospitality setting.

Salary is advertised at $27.00–$28.00 per hour, with benefits typical of Compass Group USA. The ideal candidate has experience supervising upscale lounges and strong leadership and communication skills.

Qualifications

• Associates Degree or equivalent experience required.
• 35 years of relevant experience preferred.
• Experience supervising premium airline lounges strongly preferred.
• Strong supervisory, leadership, management and coaching skills.

Responsibilities

• Ensures optimal customer service and client satisfaction.
• Provides cost effective management that meets and exceeds stated expectations.
• Assists in all operational activities including quality improvement, sanitation, infection control and facility-related activities.
• Follows health, safety and sanitation guidelines for all products.
• Performs other duties as assigned.

Skills

3-5 years of relevant experience

Experience supervising premium airline

Supervisory leadership management

Communication skills

Multi-tasking and prioritization

Initiative and accountability

Education

Associate’s Degree, or comparable experience

Job description

Flik Hospitality Group

Position Title: LOUNGE SUPERVISOR - SAN FRANCISCO, CA

Salary: $27.00 - $28.00 / hour

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

As Lounge Supervisor, you are responsible for overseeing daily operations for a premier airline lounge. In conjunction with unit management, this individual will monitor activities to ensure conformance with Company, government and accrediting agency standards and regulations. Experience supervising premium airline lounges strongly preferred.

Key Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Qualifications

• Associate’s Degree, or comparable experience
• 3-5 years of relevant experience
• Experience supervising premium airline lounges strongly preferred
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi-task and establish priorities
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership

Flik is a member of Compass Group USA

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.

Flik Hospitality Group

Hannah Pacer