Assistant General Manager

Gameway (Airport); Saint Paul (MN); On-site; USD 74,000 - 98,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability

Retirement with matching

Paid time off

Growth opportunities

Job summary

Gameway/Portal Lounge is hiring a full-time Assistant General Manager for MSP to lead daily lounge operations, oversee shifts, and develop a high-energy team that delivers a best-in-class guest experience.

As Manager-on-Duty, you’ll motivate staff, recruit and train new team members, and drive revenue through strong execution while maintaining policy compliance and brand presentation. This role offers growth opportunities in a fast-growing, game-driven culture.

Qualifications

• Three years of supervisory or management experience in hospitality, restaurant, or entertainment environments.
• Experience in fast-paced, guest-focused settings, with FOH/BOH oversight.
• Strong interpersonal and problem-solving skills; capable of motivating staff.

Responsibilities

• Lead daily lounge operations and act as Manager-on-Duty during shifts.
• Coach, motivate, and develop team members in a fast-paced environment.
• Assist with recruiting, hiring, onboarding, and training new staff.
• Support sales initiatives and drive revenue through effective execution.
• Monitor staffing, scheduling, and labor efficiency; ensure guest satisfaction.
• Ensure compliance with policies, airport regulations, and safety standards.
• Maintain cleanliness, organization, and brand presentation across the lounge.
• Assist with inventory, purchasing, and equipment maintenance.

Skills

Supervisory experience

Hospitality management

Customer service

Communication

Team motivation

Problem solving

Education

Associate degree in business/hospitality

Job description

Gameway/Portal Lounge is the world’s first lounge curated for the modern traveler. Traditional airport lounges have not evolved to meet the expectations of today’s travelers, so Gameway created one that did. Portal Lounge is for premium travelers seeking modern, tech-forward, and entertaining experiences that turn time in the airport into something people actually enjoy. From elevated design and music to high-end video gaming and innovative technology, Portal Lounge is built to feel social, energetic, and unforgettable.

Portal Lounge, a next-generation airport lounge by Gameway, is hiring a full-time Assistant General Manager (AGM) to support operations at our MSP airport location.

This is a key leadership role responsible for supporting daily lounge operations, leading shifts, developing team members, and ensuring every guest has a best-in‑class experience. You’ll work closely with the General Manager to drive performance, maintain high standards, and build a fun, high‑energy environment.

Job Duties/Responsibilities

• Support daily lounge operations to deliver an exceptional guest experience
• Serve as Manager-on-Duty during assigned shifts, ensuring smooth operations
• Lead, coach, and motivate team members in a fast-paced environment
• Provide real-time feedback to employees to maintain service and performance standards
• Assist with recruiting, hiring, onboarding, and training new team members
• Support sales initiatives and help drive revenue through strong execution
• Monitor staffing levels and assist with scheduling and labor efficiency
• Resolve guest concerns promptly and elevate complex issues when needed
• Ensure compliance with company policies, airport regulations, and safety standards
• Maintain cleanliness, organization, and brand presentation across the lounge
• Support inventory management, audits, and supply organization
• Assist with ordering, invoice review, and operational purchasing
• Help maintain equipment and technology by troubleshooting and escalating issues
• Support implementation of company initiatives and operational improvements

Minimum Qualifications

• Three (3) years of supervisory or management experience in hospitality, restaurant, or entertainment environments
• Experience working in fast-paced, guest-focused settings
• Experience working in or overseeing both front and back of house
• Strong interpersonal, communication, and problem-solving skills
• Proven ability to motivate and support team members on the floor
• Fueled by a burning desire to grow and level up with the company
• High level of customer service with a passion for creating memorable guest experiences
• Energetic, positive, and adaptable under pressure
• Basic understanding of sales performance and operational metrics
• Ability to lift and maneuver up to 30 pounds

* All candidates must be able to pass a background check for the required badging by that airport.

Preferred Qualifications

• Associate’s or higher degree in business, hospitality, or related field
• Experience working with both front-of-house (FOH) and back-of-house (BOH) teams
• Experience in airport or high-volume hospitality environments
• Experience supporting new location opening
• Demonstrated interest in gaming culture, with up-to-date understanding of video game trends, platforms, and gaming technology

Compensation:

• Salary: $85,000 annually
• Performance Bonus: Up to $10,000 annually

Schedule:

• Full-time, approx. 45 hours per week; weekday schedule varies according to the organization’s needs and lounge performance. Weekends and holiday availability are required.
• Health/Medical, dental, vision, and short-term disability
• Retirement benefits + matching
• Paid time off (PTO)
• Fun, inclusive, game-driven company culture
• Autonomy to build your high-performing team
• Growth opportunities within a rapidly expanding company