Lounge Captain (Restaurant Operation)

Four Seasons; Nashville (TN); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Excellent training and development

Employee discounts for stays at FourSe

Complimentary dry cleaning for staff

Complimentary employee meals

Descripción de la vacante

Four Seasons Hotel Nashville is seeking a Lounge Captain for Bacco Restaurant & Bar. You will lead by example, mentor Back Servers and Food Runners, and uphold high standards for food, beverage, and guest experience in a signature Italian dining setting.

The role requires 1–2 years of fine-dining experience, strong communication, and thorough knowledge of wine and service. Full-time position with competitive benefits and opportunities for growth in a premier hotel.

Formación

• High School Diploma or equivalent.
• 1–2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Proficiency with POS systems and cash handling.
• Professional demeanor, attention to detail, and ability to work effectively in a team.

Responsabilidades

• Perform duties in accordance with Bacco service, food, beverage, and wine manuals.
• Take ownership of an assigned lounge station and oversee the guest dining experience.
• Welcome guests warmly and ensure professional, gracious service throughout each course.
• Sell and serve food and beverages using proper service techniques and spiels.
• Describe menu items, daily features, and changes; answer questions on food/bev/wine.
• Coordinate with staff to meet guest needs and maintain service flow.
• Assist kitchen to expedite food and maintain timing and flow of service.
• Monitor guest satisfaction and resolve concerns promptly.

Conocimientos

Excellent communication

Food & wine knowledge

Fine-dining service

POS proficiency

Cash handling

Teamwork

Educación

High School Diploma or equivalent

Herramientas

POS systems

Basic computer apps

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About The Role

Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, celebrated for authentic cuisine, refined service, and memorable guest experiences. The Lounge Captain serves as the primary point of contact for guests within their assigned station, ensuring exceptional service from arrival to departure. This role leads by example, mentors and supports Back Servers and Food Runners, and upholds Bacco’s high standards for food, beverage, and overall guest experience.

What You Will Do

• Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals.


• Take full ownership of an assigned lounge station and oversee the complete guest dining experience.


• Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course.


• Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels.


• Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine.


• Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow.


• Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs.


• Assist the kitchen in expediting food to maintain timing and flow of service.


• Monitor guest satisfaction, resolving concerns promptly and professionally.


• Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff.


• Ensure accuracy of guest checks, present them promptly, and process payments efficiently.


• Maintain a clean, safe, and organized dining room and service stations at all times.


• Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings.


• Fully comply with all federal, state, county, and municipal health, safety, and labor regulations.


• Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods.


• Execute special guest requests and additional duties as assigned by management.

What You Bring

• High School Diploma or equivalent.


• Minimum of 1-2 years of fine-dining or comparable food service experience preferred.


• Must meet minimum legal age requirements to serve alcohol.


• Strong verbal and written communication skills.


• Extensive knowledge of food, wine, and beverage offerings.


• Thorough understanding of fine-dining service standards and procedures.


• Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.


• Proficiency with POS systems and basic computer applications.


• Strong numerical and cash-handling skills.


• Professional demeanor, attention to detail, and ability to work effectively in a team.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package


• Excellent training and development opportunities


• Employee discounts for stays at any Four Seasons property worldwide


• Complimentary dry cleaning for employee uniforms


• Complimentary employee meals


• Additional property-specific benefits as available

Schedule & Hours

• Full-time position


• Eight-hour shifts; scheduled days and times may vary based on business needs, including evenings, weekends, and holidays

Visa Requirements

• Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affidative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal