Lounge Attendant - Monday to Friday, No Weekends!

Guest Services, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a lounge attendant to brew coffee, tea, and specialty drinks while delivering excellent customer care. The role involves greeting guests, taking orders, preparing beverages and foods, and delivering them to customers in a fast-paced lounge environment.

Candidates should have strong customer service and math skills, good sanitation habits, and the ability to communicate issues to management. This on-site position emphasizes safety and quality service.

Qualifications

• Strong sanitation habits.
• Mathematical skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Greet guests and take beverage orders.
• Identify items and costs; tabulate bills using a POS or calculator.
• Prepare drinks and food; deliver to customers.
• Greet customers entering the unit; answer questions about policies.
• Thank each customer.
• Maintain clean and orderly work area; stock supplies.
• Serve other items per unit guidelines.
• Report safety issues to management.

Skills

Customer service

Sanitation

Mathematical skills

Communication

Education

High school diploma or GED preferred

Partial high school education

Job description

Compensation

22.00 USD hourly

Job Summary

The lounge attendant brews coffee, tea, and other specialty drinks while providing excellent customer care.

Responsibilities

• Greet guests in a polite, positive manner and take beverage orders.
• Identify items and corresponding costs, and tabulate bills using a cash register, calculator, or other price equipment.
• Prepare requested drinks and food, and deliver them to customers.
• Smile and greet customers entering the unit; answer customers' questions and provide information on company policies.
• Thank each customer.
• Maintain clean and orderly work area; stock and maintain supplies.
• Serve other items as per unit guidelines.
• Maintain awareness of safety issues and report them immediately to management.

Qualifications

• Partial high school education; high school diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Mathematical skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements

• Move about on foot to accomplish tasks, frequently moving from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 25 lbs regularly, 30-35 lbs occasionally, and up to 50 lbs sometimes.
• Stand for the entire work day.
• Climb steps regularly.
• Withstand temperature extremes in freezer, refrigerator, walk‑in, and grill areas.
• Read and write work‑related documents in English.
• Speak clearly in English and understand customers and coworkers.
• Constantly communicate and receive verbal communication with other employees in a fast‑paced environment.
• Physical presence at the job site is essential to perform job duties.

Equipment Used

• Coffee equipment: grinders, brewers, espresso machines, etc.
• Touch‑screen computer or register/POS system.
• Credit card machine.

Equal Opportunity Employer

Guest Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We embrace diversity, equity, and inclusion (DEI) and the richness it brings to our company. We commit to an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.