Lotus9 and Oasis Server

PopStroke Holdings LLC; West Palm Beach (FL); Vor Ort; USD 28.000 - 33.000; Vollzeit

Zusammenfassung

PopStroke Holdings LLC in West Palm Beach is seeking an experienced Server to deliver exceptional dining experiences across LOTUS dinner and lounge service and OASIS brunch, cabana, and evening service. This role thrives in a vibrant, upscale hospitality environment and rewards guests with attentive, personalized service.

You will work closely with the House Manager, Beverage Lead, bartenders, and culinary team to ensure seamless food and beverage service while upholding the highest standards of

Qualifikationen

• Previous bartending experience in a high-volume venue.
• Ability to manage guest requests with attentiveness.
• Knowledge of food and beverage pairings.

Aufgaben

• Warmly welcome guests and provide attentive service.
• Demonstrate knowledge of food, beverage, and cocktail offerings.
• Guide guests through LOTUS9 dining and Omakase experiences when appropriate.
• Deliver poolside hospitality at OASIS for brunch, cabana, cocktails and evening service.
• Anticipate guest needs and ensure a seamless experience from arrival to departure.
• Adapt service style to venue atmosphere and pace.
• Address guest concerns professionally and involve management when needed.
• Accurately take orders and enter into POS system.
• Coordinate with bartenders, runners and culinary team for timely delivery.
• Process payments and manage open tabs following gratuity procedures.

Kenntnisse

Bartending

Cocktail technique

Guest service

Jobbeschreibung

About the Role We are seeking an experienced and hospitality-driven Server t o deliver exceptional dining experiences across LOTUS dinner and lounge service and OASIS brunch, cabana, and evening service. This role is ideal for someone who thrives in a vibrant, upscale hospitality environment, takes pride in anticipating guest needs, and enjoys creating memorable experiences through attentive, personalized service.

At LOTUS, you will guide guests through a unique Japanese-American dining experience featuring sushi, signature cocktails, and an energetic atmosphere that transitions from dinner into late-night lounge entertainment. At OASIS, you will provide warm, engaging service in a Moroccan-inspired poolside setting, supporting everything from leisurely Sunday brunch and private cabana experiences to sunset cocktails and evening entertainment.

Working closely with the House Manager, Beverage Lead, bartenders, and culinary team, you will ensure seamless food and beverage service while maintaining the highest standards of hospitality, professionalism, and attention to detail.

Pay Rate: $20-$24 per hour + gratuity

Role Type: Non-exempt

Key Responsibilities

Guest Experience & Hospitality

• Warmly welcome guests, introduce menus, and provide attentive, personalized service throughout their visit.
• Demonstrate thorough knowledge of food, beverage, and cocktail offerings, including ingredients, preparation methods, and recommended pairings.
• Guide guests through the LOTUS9 dining experience, confidently explaining menu selections, sushi offerings, signature cocktails, and the Omakase experience when appropriate.
• Deliver exceptional poolside hospitality at OASIS, including brunch, cabana, cocktail, and evening lounge service.
• Anticipate guest needs, respond promptly to requests, and ensure a seamless experience from arrival through departure.
• Adapt service style to the atmosphere and pace of each venue, transitioning effortlessly between refined dining, relaxed poolside hospitality, and energetic evening entertainment.
• Address guest concerns professionally and involve management when additional assistance is needed.

Food & Beverage Service

• Accurately take food and beverage orders, communicate special requests, and enter orders into the POS system.
• Coordinate closely with bartenders, food runners, and culinary team members to ensure timely and accurate delivery of all orders.
• Serve food and beverages according to established presentation, timing, and hospitality standards.
• Maintain awareness of table progression, pacing courses appropriately and ensuring guests receive attentive service without unnecessary interruptions.
• Support OASIS cabana service by maintaining consistent guest engagement, replenishing beverages, and ensuring food and beverage needs are met throughout the experience.
• Confidently recommend menu items, specialty cocktails, premium beverages, and additional offerings to enhance the guest experience.
• Monitor food quality, presentation, and order accuracy, promptly addressing any discrepancies.
• Process guest payments accurately, manage open tabs, and follow established billing and gratuity procedures.

Service Preparation & Operations

• Complete assigned opening, closing, and side-work duties to ensure all service areas are prepared and maintained to established standards.
• Set and maintain dining tables, lounge seating, cabanas, and service stations with appropriate supplies and presentation.
• Ensure service stations remain stocked with glassware, silverware, napkins, menus, and other necessary supplies.
• Maintain clean, organized, and inviting dining and lounge areas throughout service.
• Assist with clearing, resetting, and preparing tables and seating areas to support efficient guest turnover.
• Participate in pre-shift briefings to review reservations, special events, menu updates, VIP guests, and daily service expectations.
• Communicate effectively with team members and management to ensure smooth transitions between LOTUS dinner, lounge service, and OASIS daytime and evening operations.
• Support private events, special experiences, and high-volume service periods as needed.

Responsible Service & Safety

• Follow all responsible alcohol service procedures, including checking identification and monitoring guest consumption.
• Demonstrate knowledge of menu ingredients, common allergens, and dietary accommodations, communicating special requests clearly to the culinary team.
• Follow all applicable food safety, sanitation, and hygiene standards.
• Maintain safe, clean, and organized service areas, including indoor dining spaces, outdoor lounges, and poolside environments.
• Promptly report guest concerns, accidents, unsafe conditions, or equipment issues to management.
• Uphold all company policies, service standards, and expectations for professional appearance and conduct.

What You Bring

• Previous bartending experience in a busy restaurant, hotel, cocktail lounge or poolside venue.
• Confident cocktail technique, accurate