Lottery Field Service Technician I (Blacksburg, VA)

International Game Technology; Virginia (MN); On-site; USD 29,000 - 53,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lottery Field Services Technician, der für die Wartung und Installation von Gaming-Geräten verantwortlich ist. In dieser spannenden Rolle werden Sie direkt mit Einzelhändlern zusammenarbeiten, um sicherzustellen, dass die Geräte einwandfrei funktionieren. Sie werden die Möglichkeit haben, Ihre technischen Fähigkeiten in einem dynamischen Umfeld einzusetzen und gleichzeitig die Zufriedenheit der Kunden zu gewährleisten. Mit einem starken Fokus auf Teamarbeit und Unterstützung bietet dieses Unternehmen eine Vielzahl von Vorteilen, einschließlich eines Firmenfahrzeugs und umfassender medizinischer Leistungen. Wenn Sie ein technikaffiner Problemlöser sind, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Firmenfahrzeug für den Arbeitsweg

Medizinische Leistungen ab dem ersten Tag

12 bezahlte Feiertage und 2 zusätzliche Feiertage

3 Wochen bezahlter Urlaub pro Jahr

401K mit Arbeitgeberbeitrag

Kostenlose Mitgliedschaft im Fitnessstudio

Kostenlose Identitätsdiebstahlschutz

Studiengebührenrückerstattung

Elternzeit

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Erfahrung in technischen Reparaturen erforderlich.
• Gültiger Führerschein und gutes Fahrverhalten.

Responsibilities

• Wartung und Installation von IGT-Geräten an Einzelhandelsstandorten.
• Fehlerbehebung und Reparatur von defekten Geräten im Feld.
• Lieferung von Marketingmaterialien und Schulung neuer Einzelhändler.

Skills

Kundenservice

Technische Reparaturen

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Tools

Werkzeuge für technische Reparaturen

Job description

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Lottery Field Service Technician I (Blacksburg, VA)

Location:

VA Statewide, VA, US

Requisition ID: 16953

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visitwww.igt.com .

Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Blacksburg, VA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

Maintain equipment to promote continuous operation of IGT equipment.

Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.

Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.

Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

Company vehicle to take home for work use only (Field Services only, depending on location)

Medical benefits day one of being an IGT employee

12 paid holidays plus 2 floating holidays per year

3 weeks of paid vacation per year, prorated first year

401K with employer match and 100% vested day one

Company paid parental leave, life insurance, short term disability and long-term disability

Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

High school degree or GED equivalent required.

1 or more years of experience in a customer service related position

1 or more years of experience in technical repairs

Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

-#LI-LF1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is$29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .