Lost Pier Cafe Supervisor

The Ranch at Laguna Beach; Laguna Beach (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality venue is seeking a Lost Pier Cafe Supervisor to oversee service staff and ensure quality standards. The role requires strong communication skills, experience in food service, and the ability to manage guest interactions effectively. This is a full-time position requiring availability on nights and weekends.

Qualifications

• Minimum three years in food and beverage service.
• At least one year in a supervisory or management role.

Responsibilities

• Supervise outlet service staff and ensure quality standards.
• Handle guest complaints and monitor food quality.
• Maintain communication with all departments.

Skills

Communication

Supervision

Problem Solving

Education

High school diploma or equivalent

Job description

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Due to the nature of this role, nights, weekends, and holiday availability is a must. OPEN AVAILABILITY IS REQUIRED.

Position Overview

Daily supervision and direction of outlet service staff. Assist in the development, implementation, and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

Duties and Responsibilities

1. Attend daily line-ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials, and daily events.
2. Ensure meals are served professionally and timely by circulating within the outlet and communicating with the kitchen and order takers.
3. Handle guest complaints in a friendly and professional manner.
4. Monitor and supervise setup and maintenance of the service area to ensure standards are met.
5. Interact positively with customers, promoting The Ranch's facilities and services.
6. Resolve problems to the satisfaction of involved parties.
7. Answer telephones clearly, coordinate, and document reservations.
8. Maintain communication with all departments to meet customer service needs.
9. Visually monitor food quality and service standards throughout the facility and kitchen areas.
10. Verify temperatures, judge appearance and taste of products, and check preparation methods for quality.
11. Guide improvements and make adjustments for consistency.
12. Assist in completing reports on production and requisitions, and regulate supply distribution.

Note: Other related duties may be assigned as required.

Supportive Functions

This position may require performing additional functions such as providing direct guest service, including order taking, serving, bussing, and cashier duties.

Education and Licensing

• High school diploma or equivalent required.

Skills and Experience

• Minimum three years in food and beverage service, with at least one year in a supervisory or management role. Experience in high-level fine dining and a hotel/resort environment is preferred.

Grooming

• Maintain a neat, clean, and well-groomed appearance per The Ranch standards.

Competencies

Skills

• Proficient in spoken and written English; good communication skills.
• Ability to supervise and evaluate staff, and analyze data.
• Knowledge of The Ranch operations, food and beverage, and basic computer skills.
• Understanding of relevant laws and regulations.

Physical Demands

• Work indoors and outdoors, in various temperatures, for extended periods.
• Stand, walk, lift up to 30 lbs, and maneuver equipment as needed.
• Perform tasks requiring bending, stooping, and manual dexterity.

Other

Regular attendance and flexibility in work schedule are essential. Compliance with company rules is mandatory.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality