Lost Pier Cafe Supervisor

THE RANCH AT LAGUNA BEACH; Laguna Beach (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

The Ranch at Laguna Beach is seeking an experienced restaurant supervisor to lead outlet service, ensure quality, and interact with guests to exceed expectations. You will supervise lineups, coordinate staff and events, and maintain high standards of grooming and service across shifts.

You will work closely with kitchen and front-of-house teams to deliver professional, timely service, manage reservations, and resolve guest concerns while promoting all Ranch amenities and experiences.

Qualifications

• High school or equivalent education required.
• Minimum of three years food and beverage service, with at least one year in supervision.
• Experience in a high-level fine dining establishment is preferred.

Responsibilities

• Attend daily lineups to set grooming guidelines and station allocations.
• Ensure meals are served professionally and in a timely manner by coordinating with kitchen and servers.
• Handle guest complaints in a friendly and professional manner.
• Monitor setup and maintenance of the service area to standards.
• Interact with guests to promote The Ranch facilities and services.
• Respond to issues and resolve problems to the satisfaction of all parties.
• Answer phones, coordinate, and document reservations.
• Maintain cross-department communication to meet guest needs.
• Observe food quality and service, checking temps and presentation.
• Provide guidance for improvements and adjust as needed for consistency.
• Assist with reporting on production and distribution of supplies.

Skills

Guest service

Team supervision

Communication

Grooming standards

Quality standards

Education

High school or equivalent

Job description

Job Details: Level: Experienced, Job Location: Lost Pier Cafe - Laguna Beach, CA, Position Type: Full Time, Salary Range: $24.00 - $26.00Hourly, Job Shift: Any, Job Category: Restaurant - Food Service

POSITION OVERVIEW

Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

DUTIES AND RESPONSIBILITIES

• Attend daily line ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials and daily events.
• Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers.
• Handle guest complaints in a friendly and professional manner.
• Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.
• Interact positively with customers promoting The Ranch facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate, and document reservations.
• Maintain communication with all departments to ensure customer service needs are met.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Give guidance toward improvement and make necessary adjustments for consistency.
• Assist is the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

SUPPORTIVE FUNCTIONS

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:

• Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.

PERKS AND DISCOUNTS

Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!

Qualifications: REQUIREMENTS FOR THE POSITION

Education and Licensing

• High school or equivalent education required.

Skills and Experience

• Minimum of three years food and beverage service background and with at least one year restaurant supervisor or management required. The ideal candidate will have operated a high-level fine dining establishment for one to two years. Experience in a full-service restaurant in a hotel/resort environment desired.

Grooming

• All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written.
• Ability to supervise subordinate team members, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of The Ranch operations, its services, and facilities and of The Ranch food and beverage operations. Overall knowledge of food and alcoholic beverages. Must possess basic computational ability. Must possess basic computer skills.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS

• Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more and extreme outdoor weather conditions such as rain, heat and wind.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs, occasionally.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Other:

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.

Equal Employment Opportunity Policy Statement

The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence. Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.