Loss Prevention Team Lead: Security & Guest Experience

Target; Greenville (SC); On-site; USD 29,000 - 48,000; Full time

Job summary

Target in Greenville, SC is seeking an Assets Protection Team Leader to protect guests, team members and the brand. You will lead a team of hourly colleagues, manage security operations, and implement plans to prevent theft and loss while maintaining a safe store environment.

You will deliver Target's guest experience commitments, monitor safety and emergency procedures, schedule staffing around risk patterns, coach associates, and collaborate with store leadership to reduce shortages and drive

Responsibilities

• Leading a security culture, including crisis response, a strong safety environment and crowd management planning, providing support to both guests and team members
• Implementing daily/weekly Assets Protection workload priorities to support business priorities and deliver on goals
• Responding to external and internal theft incidents and preventing future theft
• Implementing strategic resolutions of external theft and fraud and apprehending individuals attempting to cause a loss, in accordance with Target policy and leadership's guidance
• Partnering, educating and supporting store business leaders on operational shortage priorities
• Leading a team of hourly team members, including leveraging skills in interviewing, developing, evaluating and retaining talent
• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Support total store sales and increase profitability by ensuring products are in stock and available to our guests. Welcome and engage guests at the front of the store and on the salesfloor
• Influence and validate physical security and safety processes; participate in store response and emergency crisis situations; create security plans for in-store events
• Support your leader in educating teams on emergency preparedness and physical security procedures.
• Develop, coach and lead your team members to elevate their skills and expertise, per direction from your direct leader
• Anticipate staffing needs and support your direct leader to effectively talent plan around a culture of accountability through clear expectations and performance management
• Identify theft and shortage trends in your store
• Identify shortage risks in key areas and support your direct leader and leaders across the store to develop tactics that will reduce shortage and drive profitable sales
• Work a schedule that aligns to guest and business needs based on security and theft patterns (this includes early morning/overnight shifts, evening and weekends)
• Develop team schedules and adjust based on security and theft trends with leader validation
• Own the prevention (inclusive of merchandise protection budgeting), identification and resolution of external theft incidents. Resolve theft using good judgement and conducting apprehensions while adhering to policy and procedures
• Initiate, investigate and resolve internal investigations as directed by AP leader in your market and/or your direct leader
• Educate store leadership on merchandise protection best practice and audit execution

Job description

Target in Greenville, SC is seeking an Assets Protection Team Leader to protect guests, team members and the brand. You will lead a team of hourly colleagues, manage security operations, and implement plans to prevent theft and loss while maintaining a safe store environment.

You will deliver Target's guest experience commitments, monitor safety and emergency procedures, schedule staffing around risk patterns, coach associates, and collaborate with store leadership to reduce shortages and drive