Loss Prevention Supervisor II

Nebraska Furniture Mart, Inc.; Omaha (NE); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases up to 7%

Inclusive culture

Health, dental, vision, life Insurance

Paid holidays and paid time off

Staff discount

Career development opportunities

Volunteer opportunities

Tuition Reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart in Omaha, NE is seeking a Loss Prevention Supervisor to lead security staff and protect assets across our world-class operation.

You will coach, train, and schedule a team, develop performance objectives, and work with customer service to detect and prevent fraudulent returns. This full-time role offers growth and a strong culture of service.

Qualifications

• High School Diploma/GED preferred.
• 2 years supervisory or management experience (preferably in retail loss prevention environment) required
• 3-5 years experience in loss prevention-related functions including investigations, shoplifter apprehension, camera surveillance, access control, alarms, security officers, and security administration - required
• Basic understanding of federal laws, state statutes, and local ordinances pertaining to theft, fraud, assault, and illegal substances.
• Satisfactorily complete NFM Response to Resistance and First Responder training courses training course within ninety (90) days of employment
• Certification in OC (Oleoresin Capsicum) deployment within one (1) year of employment and maintain certification standards.

Responsibilities

• Manage: Coach, train, hire and support staff while providing regular feedback and recognition.
• Coach: Conduct performance reviews, weekly department meetings, monthly one-on-ones and create staff schedules to meet customer needs
• Plan: Set performance objectives to develop staff’s skills, cross train staff to ensure coverage for major functions,develop agendas, conduct monthly staff meetings, control expenses/turnover and meet goals
• Support: Work with customer service staff to detect and prevent fraudulent returns
• Assist: Detain and prosecute individuals attempting fraudulent returns
• Collaborate: Assist corporate investigators as necessary in all other fraud investigations

Skills

Staff coaching

Performance reviews

Fraud detection

Team leadership

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America

Job Description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $59,916 - 74,295 annually

Job Description: Your Piece of the Puzzle

NFM is looking for a Loss Prevention Supervisor to supervise and coordinate security staff and functions to ensure a safe and secure environment. Our world class operation offers multiple opportunities for you to put your skills to work.

Job Duties: A Day in the Life

• Manage: Coach, train, hire and support staff while providing regular feedback and recognition. Hold staff accountable for fulfilling their key responsibilities and goals satisfactorily
• Coach: Conduct performance reviews, weekly department meetings, monthly one-on-ones and create staff schedules to meet customer needs
• Plan: Set performance objectives to develop staff’s skills, cross train staff to ensure coverage for major functions,develop agendas, conduct monthly staff meetings, control expenses/turnover and meet goals
• Support: Work with customer service staff to detect and prevent fraudulent returns
• Assist: Detain and prosecute individuals attempting fraudulent returns
• Collaborate: Assist corporate investigators as necessary in all other fraud investigations

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma/GED preferred
• 2 years supervisory or management experience (preferably in retail loss prevention environment) required
• 3-5 years experience in loss prevention-related functions including investigations, shoplifter apprehension, camera surveillance, access control, alarms, security officers, and security administration - required
• Basic understanding of federal laws, state statutes, and local ordinances pertaining to theft, fraud, assault, and illegal substances.
• Satisfactorily complete NFM Response to Resistance and First Responder training courses training course within ninety (90) days of employment
• Certification in OC (Oleoresin Capsicum) deployment within one (1) year of employment and maintain certification standards.

Exception:

TX – Not required

• Valid driver’s license and acceptable driving record required
• Computer knowledge to include Microsoft Office Applications required
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check

Benefits: What’s in It for You?As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health,dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America