Loss Prevention Supervisor

Omni Hotels & Resorts; Indianapolis (IN); Presencial; USD 55 000 - 70 000; Tempo integral

Resumo da oferta

Omni Severin Hotel is seeking a Loss Prevention Supervisor to protect guests, associates, and assets in downtown Indianapolis. The role requires conducting investigations, supervising patrols, and coordinating with HR and hotel leadership to uphold safety standards.

The position emphasizes objective, discreet inquiries, timely reporting, and policy compliance, with opportunities to lead loss prevention initiatives and training across hotel operations.

Qualificações

• Experience in hotel security or loss prevention.
• Experience interviewing or investigations preferred.
• Ability to maintain confidentiality and objectivity.

Responsabilidades

• Perform property patrols and report safety deficiencies.
• Respond to emergency calls following procedures.
• Prepare factual reports of incidents and actions taken.
• Protect lost and found items per hotel policy.
• Assist with safety training and audits.
• Support Loss Prevention leadership on programs.

Conhecimentos

Strong written communication

Attention to detail

Organizational skills

Time-management

Investigations

Surveillance review

Ferramentas

CCTV surveillance systems

Descrição da oferta de emprego

Omni Severin Hotel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Overview

The Loss Prevention Supervisor is responsible for supporting the safety, security, and integrity of hotel operations through professional investigations, surveillance review, documentation, and fact-finding. The Supervisor works closely with Loss Prevention leadership, Human Resources, hotel management, and operational departments to investigate associate incidents, missing property, workplace injuries, policy concerns, and other matters requiring detailed review. The Supervisor is expected to conduct investigations objectively, discreetly, and professionally while maintaining confidentiality and accurate documentation.

Responsibilities

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• Filing information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.

Qualifications

• Previous experience in hotel security, loss prevention, investigations, law enforcement, asset protection, or a related field preferred.
• Hotel Loss Prevention experience is strongly preferred.
• Experience conducting interviews or workplace investigations preferred.
• Experience reviewing CCTV/surveillance systems preferred.
• Strong written communication and report-writing skills.
• Strong attention to detail and ability to identify discrepancies and patterns.
• Ability to remain objective and professional when investigating sensitive matters.
• Ability to handle confidential information appropriately.
• Strong organizational and time-management skills.
• Ability to manage multiple investigations simultaneously.
• Basic computer proficiency and ability to learn hotel security, reporting, surveillance, and access-control systems.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Professional Expectations

• The Loss Prevention Supervisor must demonstrate a high level of integrity, discretion, professionalism, and impartiality. The position may have access to confidential associate information, surveillance footage, investigative records, and sensitive hotel information.
• Information obtained through an investigation must only be shared with authorized individuals and must never be discussed unnecessarily with associates, guests, or other individuals.
• The Loss Prevention Supervisor must conduct all interviews, inspections, surveillance reviews, and investigative activities consistently and professionally while following Omni policies, Human Resources procedures, and applicable laws.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.