Loss Prevention Officer - Flex

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality provider in New Orleans is seeking a Loss Prevention Officer - Flex to ensure the safety of guests and associates while protecting hotel property. Responsibilities include patrolling the area, assisting with investigations, and maintaining accurate safety documentation. The ideal candidate should communicate effectively, remain calm during stress, and hold First Aid/CPR Certification. This full-time position offers a dynamic work environment where respect and empowerment are emphasized.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Previous experience preferred.
• First Aid/CPR Certification is preferred.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees.
• Assist sick/injured guests or associates ensuring all documentation has been completed.
• Write incident and accident reports, monitoring investigations.

Skills

Communication skills

Basic computer knowledge

Calmness under stress

Job description

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Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four‑diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by the liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

This position will rotate all shifts working off days for officers on the AM, PM, and Overnight shifts as needed. The candidate will ensure that all hotel guest, associates and hotel property are maintained in a safe and secure environment. The candidate will patrol the property, assist with investigations, and ensure proper documentation involving associate or guest incidents, including sickness and injuries.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow‑up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Previous experience preferred.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work all shifts, weekends and holidays.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Hospitality

Omni Hotels & Resorts is an equal opportunity employer — veterans, individuals with disabilities. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].