Loss Prevention Officer

Kohl's; Elk Grove (CA); On-site; USD 26,000 - 41,000; Full time

Job summary

Kohl's in Elk Grove, CA seeks a Loss Prevention Officer to deter external theft, support internal investigations, and drive shortage reduction. You will work with store teams, law enforcement, and local groups to protect assets and ensure compliance.

The role requires strong customer service, independent work, and the ability to make quick, confidential decisions while maintaining detailed records and supporting training efforts.

Qualifications

• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented.

Responsibilities

• Create partnerships with store, law enforcement, and local network groups.
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conduct surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the store
• Additional tasks may be assigned

Skills

Independent work

Customer service

Decision making

Confidentiality

Detail oriented

Job description

About The Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations.

About The Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations.

What You’ll Do

• Create partnerships with store, law enforcement, and local network groups
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conducts surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the store
• Additional tasks may be assigned

Required

What Skills You Have

• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or education in Loss Prevention, security or law enforcement
• Knowledge of surveillance and apprehension techniques
• Knowledge of or ability to learn Google applications and various other computer programs

Pay Range: $18.85 - $29.60

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including:

• WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave)
• HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more)
• SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners)
• INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs)
• and LIFE EVENTS (Legal and adoption assistance benefits)