Loss Prevention & Guest Experience Leader

Ross Stores; Overland (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Ross Stores in Overland, Missouri is seeking a Specialist who will provide a visible presence at store entrances to mitigate theft. The role requires excellent customer service, a high school education, and preferably some experience in retail supervision.

Key responsibilities include monitoring for suspicious behavior, working collaboratively with store leadership, and ensuring a safe environment for both associates and customers. Candidates should have strong communication skills and the ability to resolve conflicts effectively.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides a visible presence to mitigate theft and fraud.
• Assists in maintaining a safe environment.
• Provides excellent customer service by greeting customers.

Skills

Communication skills

Customer service

Conflict resolution

Education

High school education or equivalent

AA degree preferred

Job description

Ross Stores in Overland, Missouri is seeking a Specialist who will provide a visible presence at store entrances to mitigate theft. The role requires excellent customer service, a high school education, and preferably some experience in retail supervision.

Key responsibilities include monitoring for suspicious behavior, working collaboratively with store leadership, and ensuring a safe environment for both associates and customers. Candidates should have strong communication skills and the ability to resolve conflicts effectively.