Loss Prevention & Guest Experience Leader

Ross Stores (old); Clemmons (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Ross Stores in Clemmons, NC is seeking a General Purpose Specialist focused on maintaining safety and security in the store. This role involves greeting customers, monitoring theft indicators, and supporting loss prevention initiatives. Qualifications include a high school diploma, customer service experience, and relevant training. The position requires effective communication and the ability to build strong relationships with both customers and associates. Candidates should be proactive and ready to handle various responsibilities. Join Ross to contribute to a safe shopping environment.

Qualifications

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provides a visible presence at Store entrances and exits.
• Greets customers and monitors the Code 50 package inspection policy.
• Walks the sales floor to identify and address potential theft indicators.
• Trains and educates associates on shortage reduction initiatives.

Skills

Excellent customer service skills

Strong communication skills

Ability to build and maintain relationships

Loss prevention/security training

Conflict resolution

Education

High school education or equivalent

AA degree

Job description

Ross Stores in Clemmons, NC is seeking a General Purpose Specialist focused on maintaining safety and security in the store. This role involves greeting customers, monitoring theft indicators, and supporting loss prevention initiatives. Qualifications include a high school diploma, customer service experience, and relevant training. The position requires effective communication and the ability to build strong relationships with both customers and associates. Candidates should be proactive and ready to handle various responsibilities. Join Ross to contribute to a safe shopping environment.