Loss Prevention Guard OVERNIGHT - Norfolk Waterside Marriott

Concord Hospitality Enterprises; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Loss Prevention Officer to ensure the safety of guests and staff at their hotel. This full-time position offers a unique opportunity to contribute to a secure environment while being part of a supportive team. The ideal candidate will possess strong dependability and customer service skills, ensuring that all safety measures are followed. With a focus on integrity and community, this role is perfect for those looking to grow within a company that values its associates and promotes a fun, engaging workplace culture.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Hotel Stays

Training and Development Opportunities

Qualifications

• Must maintain composure and prioritize safety.
• Experience in security or safety roles is a plus.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees.
• Initiate and follow up on investigations of crimes.

Skills

Dependability

Customer Service Orientation

Calmness

Job description

Loss Prevention Guard OVERNIGHT - Norfolk Waterside Marriott

Job Category: Administrative

Requisition Number: LOSSP051458

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• Posted: April 30, 2025
• Full-Time
• On-site

Locations

Showing 1 location

VA, MHR Norfolk
235 E Main St
Norfolk, VA 23510, USA

Do you always maintain your composure? Consider yourself dependable? Value a cooperative, team-oriented work environment? If so, our Loss Prevention Officer role may be the right position for you. You will have the opportunity to look after the well-being of our Owners and guests, while experiencing our dedication to the well-being of our own associates – our most valuable asset. As the Loss Prevention Officer, you will ensure security measures are in place and being followed. You assist in providing our guests a safe haven as well as our fellow team members a safe and productive work zone. Dependability, reliability, and calmness are essential for success. You must be customer service oriented but always prioritize safety. Our owners will rely on you to protect the asset – the hotel, including the building, grounds, and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Summary:

This position is responsible for safeguarding hotel property, assets, guests, visitors, and our associates.

Key Responsibilities:

1. Patrol hotel property to ensure the safety of guests and employees and to protect hotel assets. Answer house calls, assist guests and employees regarding safety, security, and hotel operations.
2. Initiate and follow up on all investigations of crimes committed against the hotel and individuals.
3. Assist sick or injured guests or employees, ensuring proper documentation and report disposition.
4. Initiate investigations, write incident and accident reports, monitor investigations for timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees. Document all contacts at the hotel and with Concord as necessary.
5. Maintain accurate records, including camera monitoring, shift activity logs, codebook, and interactions with employees and guests.
6. Assist supervisor in checking alarm systems and fire department systems, and monitor security of building doors, service areas, and delivery zones.

Benefits (Full-Time Associates only):

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K, tuition assistance, discounted hotel stays at Concord-managed hotels, as well as training, development, and career advancement opportunities.

Why Concord?

Our culture is founded on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best talent. Our “Associate First” culture supports personal growth within and outside the workplace. We value work-life balance, diversity, and are committed to excellent customer service and quality accommodations. If you seek a position to grow and be part of a fun team, this could be your opportunity. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Pay: US$17.00 Hourly

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.