Loss Prevention Ecommerce Analyst

Ulta Beauty; Bolingbrook (IL); On-site; USD 66,000 - 73,000; Full time

Job summary

Join Ulta Beauty as a Loss Prevention Ecommerce Analyst responsible for mitigating losses through data analysis and investigation of online transaction issues. You'll collaborate with multiple teams to build effective processes and utilize analytical tools to protect company assets while providing an exceptional guest experience.

Benefits

Paid time off

Health, dental, vision, life and disability benefits

Opportunities for advancement

Qualifications

• 5 years of relevant work experience or equivalent education.
• 2-4 years’ experience with E-commerce systems and fraud tools.
• Ability to communicate information concisely and accurately.

Responsibilities

• Investigate and respond to Guests who file credit card disputes.
• Build processes for responding to disputes and collaborate with teams.
• Review system-generated data to identify fraudulent orders.

Skills

Analytical skills

Communication

Problem Solving

Education

Undergraduate degree preferred (related field)

Tools

Microsoft Excel

Job description

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Join to apply for the Loss Prevention Ecommerce Analyst role at Ulta Beauty

Overview

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

Overview

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

THE IMPACT YOU CAN HAVE:

Under general supervision, the Analyst, Loss Prevention - E-commerce Charge-backs is responsible for analyzing E-commerce data produced through the E-commerce fraud program for possible fraud, procedural violations, and training opportunities. The focus is to leverage this information to investigate and make decisions pertaining to credit card disputes.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Investigate and expeditiously respond to Guests who file disputes through disputing tools to mitigate losses.
• Build processes for responding to disputes and become the SME on charge-backs with collaboration across E-commerce, Guest Services, Cash Audit, and FP&A.
• Review system-generated data to identify fraudulent orders accepted or rejected by the system.
• Report fraud system results to the business and prepare recommendations for future action
• Utilize tools as assigned to assist with internal investigations
• Review system-generated data to evaluate the performance of the fraud tool in preventing fraudulent transactions and limiting rejection of legitimate orders.
• Make recommendations regarding the implementation of new rules
• Learn and have a good working knowledge of cross-functional processes within LP E-commerce, including Guest queue, and basic trend analysis to support the team during peak times and support projects and process improvements.
  
  

THE ESSENTIALS FOR SUCCESS:

• Undergraduate degree preferred (related field), accumulated 5 years of relevant work experience (or equivalent combination of education and relevant work experience).
• 2-4 years’ experience with E-commerce systems, retail, and/or guest services, including specific experience with fraud tools
• Use Microsoft tools to communicate information in a concise, detailed, and accurately.
• Communicate information in oral form in a concise, detailed, and accurate manner
• Formulate Microsoft Excel spreadsheets to provide, from imported data, performance totals, averages, and other statistics.
• Knowledgeable about social engineering
• Use excellent analytical and related report development skills to interpret data and present summary conclusions in an understandable format.
• Work independently using excellent prioritization skills to provide the business with productive analyses and useful problem solutions.
• Must be able to travel in town and out of town, occasionally to attend training sessions and user conferences.
  
  

The pay range for this position is $66,200.00 - $73,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Retail

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