Loss Prevention Customer Service Associate II (Tactical Uniform)

TJ Maxx; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their loss prevention team. This role involves supporting store management by acting as a visual deterrent against theft while ensuring a positive shopping experience for customers. You'll engage with customers, maintain safety protocols, and document incidents effectively. If you're looking for a dynamic work environment with opportunities for growth and a supportive culture, this position is perfect for you. Join a company that values diversity and offers competitive benefits, all while making a meaningful impact in retail.

Benefits

Associate discount

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Referral bonuses

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

Qualifications

• 0-2 years retail or security experience required.
• Strong communication and decision-making skills are essential.

Responsibilities

• Act as a visual deterrent to prevent loss and maintain store safety.
• Document incidents and report suspicious behavior to management.

Skills

Verbal Communication

Written Communication

Decision-Making

Initiative

Time Management

Education

High School Diploma

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure safety and protection of the Company brand. Adheres to Company policies and supports Company culture and values.

• Maintains a proper and professional stance at the front of the store
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Reviews and understands the Store Emergency Response Guide
• Wears a complete Company-approved uniform including a Body Worn Camera
• Greets customers appropriately, demonstrating courtesy and respect
• Establishes and maintains a position at the front of the store or in a department
• Responds to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observes and reports suspicious behavior or critical incidents to LP or store management
• Performs a closing safety sweep of the store with a management team
• Adheres to all Company Policies and Procedures
• Documents incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication skills
• Sound decision-making abilities
• Ability to take initiative and work independently
• Effective workload prioritization and time management
• Ability to stand for long periods
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligibility for additional benefits such as 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, disability, paid parental leave, holidays, and more, based on service or hours worked. All benefits are subject to plan terms and may change. Contact your TJX representative for more information.

We promote a supportive work environment, competitive salary, and benefits. TJX is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities, in accordance with applicable laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

676 S Whitney Way S-101

Location:

USA TJ Maxx Store 0233 Madison WI

This position offers a starting pay range of $15.00 to $18.60 per hour, determined by relevant skills, qualifications, and experience.