Loss Prevention & Customer Care Specialist

Ross Stores, Inc.; Pasco (WA); On-site; USD 24,287 - 24,975; Full time

Benefits offered by this job

Health insurance

401K

Employee Stock Purchase Program

Associate Discount

Job summary

Ross Stores, Inc. is looking for a Loss Prevention Specialist in Pasco, WA. The successful candidate will provide a presence at store entrances/exits, prioritizing safety while mitigating theft and fraud, and ensuring a positive shopping experience. Responsibilities include monitoring for suspicious behavior and compliance with company policies. Candidates should have a high school education, retail supervisor experience preferred, and skills in conflict resolution and customer service. A Security Guard License is a plus.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.

Responsibilities

• Provides visible 'command' presence at Store entrances/exits and on sales floor.
• Monitors entrances/exits for potential theft by identifying suspicious behavior.
• Increases Store awareness on effective processes to minimize operational shortage.

Skills

Strong communication skills

Excellent Customer service skills

Ability to work effectively in a fast‑paced environment

Demonstrated ability to build relationships

Proven ability to effectively resolve conflict

Education

High School education or equivalent

AA degree preferred

Job description

Ross Stores, Inc. is looking for a Loss Prevention Specialist in Pasco, WA. The successful candidate will provide a presence at store entrances/exits, prioritizing safety while mitigating theft and fraud, and ensuring a positive shopping experience. Responsibilities include monitoring for suspicious behavior and compliance with company policies. Candidates should have a high school education, retail supervisor experience preferred, and skills in conflict resolution and customer service. A Security Guard License is a plus.