Loss Mitigation, Underwriting Supervisor

Carrington; Lansing (MI); Remote; USD 66,000 - 76,000; Full time

Job summary

A leading mortgage services company in Michigan is seeking a Loss Mitigation Underwriting Supervisor to lead a team of underwriters. This role involves managing daily operations, training team members, and ensuring compliance with underwriting standards. A strong candidate will have significant experience in loss mitigation, alongside supervisory skills. The position offers a competitive salary of $66,000 - $76,000 annually plus performance bonuses.

Benefits

Comprehensive healthcare plans

401(k) match

Employee discounts

Customized training programs

Employee referral bonuses

Educational reimbursement

Qualifications

• 3-5 years of loss mitigation experience required.
• 2+ years of supervisory experience preferred.
• Knowledge of underwriting guidelines required.

Responsibilities

• Supervise team of Loss Mitigation Underwriters.
• Prepare reports and track results within the department.
• Ensure training materials are validated annually.

Skills

Loss mitigation experience

Supervisory experience

Knowledge of HAMP, FHA, VA, USDA guidelines

Intermediate Microsoft Suite skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Overview

Come join our amazing team and work from home!

The Loss Mitigation Underwriting Supervisor will supervise a team of Loss Mitigation Underwriters to achieve maximum performance in assisting customers with available loss mitigation options. Assist management with support operations within the Loss Mitigation Department including monthly and quarterly audits, reporting, change management, compliance, quality assurance/quality control, and vendor/third party communication. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $66,000 -$76,000 Annually plus Annual Bonus.

Responsibilities

• Facilitate Supervisor responsibilities in accordance with company policies, procedures, and applicable laws.
• Manage and coach employees in such areas as workout technique, underwriting methodology, income calculations, net present value results, account recognition, and customer service.
• Prepare reports and track results and trends within the Loss Mitigation Underwriting Department.
• Oversee daily team operations; provide guidance and direction in daily workflow and volume.
• Provide consistent communication to the team regarding daily work goals, expectations, and any policy and/or process changes.
• Monitor employees on underwriting guidelines and job performance through periodic loan sampling, group training, one on one interaction, and role play.
• Ensure that all procedures and training materials are defined and validated annually.
• Minimal travel supporting business operations may be required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Three (3) to five (5) years of loss mitigation experience required.
• Two (2) or more years of supervisory or management experience preferred.
• Knowledge of HAMP, FHA, VA, and USDA underwriting guidelines required.
• Knowledge of Microsoft Suite at an intermediate level preferred.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.