Loss Draft Support Specialist – Home Restoration

SWBC; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive overall compensation package

Work/Life balance

Employee engagement activities

Career enhancement and growth opportunities

Healthcare coverage options

401(k) retirement plans

Job summary

SWBC is seeking a talented individual for a customer service role to handle phone inquiries from borrowers and contractors regarding loss drafts. This position has a direct impact on helping recovering clients and requires strong communication and data entry skills.

The ideal candidate will have at least three years of call center experience and a High School diploma or GED. Benefits include a competitive compensation package and opportunities for career growth.

Qualifications

• Minimum of three years of experience in a call center, telemarketing, or related field.
• Basic understanding of insurance claims processing.
• Ability to navigate multiple computer systems.

Responsibilities

• Resolve inbound service calls and inquiries regarding processing of loss drafts.
• Input information accurately into the Loss Draft Tracking system.
• Set up processing tasks like property inspections and disbursement requests.

Skills

Customer relationship skills

Phone etiquette

Data entry

Active listening

Communication skills

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

AS400

Job description

SWBC is seeking a talented individual for a customer service role to handle phone inquiries from borrowers and contractors regarding loss drafts. This position has a direct impact on helping recovering clients and requires strong communication and data entry skills.

The ideal candidate will have at least three years of call center experience and a High School diploma or GED. Benefits include a competitive compensation package and opportunities for career growth.