Loss Control Field Consultant PT - Massachusetts

EXL Service; Springfield (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in analytics and digital solutions is seeking a Loss Control Field Consultant to conduct risk assessments for commercial insurance clients. This role requires strong communication and analytical skills with at least 10 years of experience in the insurance industry. Benefit from competitive pay, excellent training, and the opportunity for career advancement while working from home or office with daily travel to client sites.

Benefits

Competitive pay and benefits

Superb training program

Tuition Reimbursement Program

Career advancement opportunities

Excellent culture and team

Qualifications

• Minimum 10 years experience with a major insurance carrier.
• CSP or ARM designations preferred.
• Solid aptitude for risk assessment and replacement cost valuations.

Responsibilities

• Conduct underwriting surveys and loss control assessments.
• Evaluate risk for various commercial insurance lines.
• Document hazards and make recommendations for risk improvement.

Skills

Risk Assessment

Communication

Analytical Skills

Problem Solving

Education

10+ years experience in commercial Property & Casualty Risk/Loss Control

CSP or ARM designations preferred

Job description

Loss Control Field Consultant PT - Massachusetts Boston, MA, USA ● Northampton, MA, USA ● Springfield, MA, USA Req #26758 Tuesday, June 17, 2025 Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

The Business

Commercial line insurance carriers rely on EXL as a key business partner through our EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients’ underwriting processes.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home when not in the field
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team

Pay Details:

• Total compensation for this position is targeted at $35-$40+ per hour.
• Pay Type: Hourly plus production incentives, in accordance with EXL’s policies.

The Position

EXL Survey and Risk Control is seeking skilled professionals who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk / Loss Control, excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply.

You will be responsible to schedule on-site surveys and provide risk evaluation and risk improvement reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time.

You may work on special projects or conduct more challenging risk evaluation surveys or risk improvement service requests that utilize your education, professional certifications, and overall risk control skills level. Insured businesses range from Middle Market to Large Multi-location commercial size.

Consultants will work from their home or office, and travel to local commercial business operations (e.g. retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc.) You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk.

Come join the EXL Survey and Risk Control team!

The Location

• This is a Field position based out of your home office, requiring daily travel to client sites to conduct surveys serving in California

More on the Job

This is a non-exempt, work-from-home, employee position in which the Loss Control Field Consultant is expected to conduct Loss Control Assessments, Loss Control Consulting Services, Loss Control Service Proposals, Phone Surveys, and Desk Surveys. Loss Control Field Consultants must complete the requisite number of surveys each month to achieve personal revenue production goals. Additional responsibilities may include mentoring, quality review and other special projects as directed by manager.

Commercial Lines Risk Control Surveys

• Conduct underwriting surveys and loss control assessments on commercial businesses
• Observe and evaluate risk for various commercial insurance lines of business including Property, General Liability, Workers Compensation and Auto/Fleet.
• Engage business owner to discuss and evaluate corporate safety culture, loss history, risk management controls and maturity of company safety programs
• Document all hazards observed for underwriting and make recommendations for risk improvement.
• Complete a detailed survey report write-up, including narrative assessment

Other Duties

• Phone and Desk Surveys
• Call and interview policyholders per guidelines from clients
• Conduct supplemental research as needed per specific work orders
• Complete detailed survey report write-up, including a narrative assessment

Knowledge, Skills, and Abilities Needed

• 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk/Loss Control
• CSP or ARM designations preferred but not required

• Excellent professionalism and emotional intelligence
• Strong analytical skills and resourcefulness
• Solid aptitude for risk assessment and replacement cost valuations
• Excellent written and oral communications
• Knowledge in use of computer equipment, software, and general office equipment (we’ll leave this in)
• Ability to manage multiple surveys at once and handle time sensitive urgencies
• Willingness to travel

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees.Other rewards may includebonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL. Other details

• Pay Type Hourly

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