Loro Piana, Store Manager, Costa Mesa

LVMH Group; Costa Mesa (CA); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption & surrogate support

Tuition reimbursement & mental health

Job summary

Loro Piana in the United States (Costa Mesa) is seeking a Store Manager to lead daily operations, boost sales performance, and drive a high-performing team to deliver exceptional luxury shopping experiences. You will uphold brand standards and coordinate with cross-functional partners to meet business objectives.

The role requires 5+ years in luxury retail management, strong communication and leadership, and the ability to travel and work weekends.

Qualifications

• 5+ years of management and sales experience in luxury retail.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership and problem-solving skills.
• Energetic, passionate, and results-oriented with high-volume store experience.
• Strong knowledge of sales, operations, and inventory management.
• Ability to travel and work weekends, and lift up to 40 pounds.

Responsibilities

• Oversee sales performance by analyzing metrics and implementing action plans.
• Achieve targets through strategic planning and identifying client opportunities.
• Act as a brand ambassador while managing VIC initiatives.
• Maintain communication with store team and cross-functional partners.
• Evaluate market trends and conduct competitive analysis for growth opportunities.
• Support luxury service standards and navigate critical situations professionally.
• Lead monthly activity reviews and team meetings to ensure targets are met.
• Collaborate with the Assistant Store Manager on delegation and growth.
• Provide coaching and feedback to foster professional development.
• Oversee inventory, cycle counts, stock consolidations, and After Sales flow.

Skills

5+ years management & sales experience

Excellent communication

Analytical thinking

Leadership

High-volume store experience

Tools

SAP

Microsoft Office

Job description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Store Manager to join our team at Loro Piana. In this pivotal role, you will oversee daily operations, enhance sales performance, and manage a successful team to deliver exceptional shopping experiences to our clients. Your leadership will contribute to the success of key business initiatives while upholding company standards.

Job responsibilities

Key Responsibilities

Sales and Business Development

• Oversee sales performance by analyzing key metrics and implementing action plans to optimize business opportunities.
• Responsible for achieving quantitative targets through strategic planning, identifying client and VIC opportunities.
• Act as a brand ambassador and reflect an elevated brand image while managing VIC initiatives at all times.
• Maintain ongoing communication with the store team, retail leaders, and cross-functional partners to ensure alignment on sales objectives.
• Evaluate market trends and perform competitive analysis to identify areas of potential sales growth while leveraging available resources.
• Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
• Ensure achievement of quantitative targets by analyzing results, verifying monthly activities, and leading team meetings.

Team Management

• Collaborate closely with the Assistant Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
• Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
• Create career development plans and identify opportunities of growth for all team members.
• Participate in the scouting and selection of new team members by collaborating with HR partners.
• Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

• Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
• Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
• Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
• Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee proper execution of internal procedures, administrative tasks, and operational activities.
• Oversee various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.
• Ensure alignment of visual merchandising practices with corporate and central guidelines.
• Manage stockroom operations to ensure that inventory is aligned with sales potential.
• Communicate with store team to mitigate potential business risks and threats.
• Oversee various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Profile

Skills and Abilities Required

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem-solving skills.
• Energetic, passionate, and results-oriented with experience managing a high-volume store.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Additional information

ADDITIONAL INFORMATION

What we offer

• healthcare
• fertility support
• adoption and surrogacy
• tuition reimbursement and mental health support

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $125,000 to $155,000 per year.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.