Longevity Experience Manager (Clinic Manager)

Agentis Longevity; Tampa (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Healthcare Benefits

Financial Wellness

Paid Time Off

Growth Opportunities

Job summary

BioDesign Tampa, an Agentis Longevity Clinic, seeks a Longevity Experience Manager to lead clinic operations and grow patient engagement.

You will manage day-to-day Tampa clinic activities, ensure a high-touch patient experience, and drive brand-aligned operations. A proactive leader with a track record in healthcare or wellness settings is ideal.

Qualifications

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting.
• Proven people leader who manages with empathy, structure, and accountability.
• Track record of driving growth – sales, memberships, or patient conversion against monthly goals.

Responsibilities

• Own day-to-day operations of the Tampa clinic, including opening/closing procedures, teammate scheduling, and patient flow.
• Ensure the clinic reflects the Agentis & BioDesign standard of a clean, efficient, and welcoming visit every time.
• Represent the Agentis and BioDesign brands with professionalism and integrity at every patient and teammate touchpoint.
• Maintain clinic compliance readiness (HIPAA, OSHA, and Florida clinic requirements).
• Champion patient service excellence standards, creating positive touchpoints that turn patients into patient champions.
• Cultivate a positive, team-based culture that prioritizes empathy, education, and efficiency.
• Lead, coach, and hold the Tampa clinic team accountable, setting clear expectations for performance.
• Run monthly scorecard reviews with each teammate and with the BioDesign Founder.

Skills

Operations management

People leadership

Growth mindset

Organizational skills

EMR systems

CRM

POS systems

Communication

Reliability

Customer service

Tools

EMR (Simplified Practice)

Scheduling tools

CRM software

POS systems

Job description

Location: Tampa, FL (on-site)| Schedule: Full-time, Mon – Fri | Reports to: BioDesign Founder

We’re BioDesign Tampa, an Agentis Longevity Clinic

Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you.

BioDesign Tampa is a fast-growing, high-performance longevity clinic helping men & women across the Tampa Bay area look, feel, and perform at their best. Our team is full of high achievers—driven, sharp, and reliable professionals who take pride in delivering excellent clinical care & producing results.

As the Longevity Experience Manager (Clinic Manager) at BioDesign Tampa, you are the heartbeat of the clinic. You own day-to-day operations, lead the clinic team, and drive growth—while delivering a consistent, high-touch patient experience that reflects the Agentis brand. This role requires a proactive leader who is as comfortable solving logistical problems and hitting growth targets as they are cultivating a service-first, patient-centered, & team‑obsessed culture.

Who You Are

You embody Agentis & BioDesign values and demonstrate key competencies that ensure both patient and team success. Our values are essential for how we hire, lead, collaborate, and succeed together every day. Our Longevity Experience Managers create a space for our patients to receive the care they need and show up with a driven & positive mindset rooted in our mission, vision, and values.

Our Values

Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients’ needs.

Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level.

Passion for Impact: We believe in taking an active role in one’s own well‑being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life‑changing impacts for our patients.

Accessibility: We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well‑being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age.

Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for industry‑leading quality, patient‑centered care.

Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact.

What You’ll Do

Clinic Operations & Brand Representation

• Own day-to-day operations of the Tampa clinic, including opening/closing procedures, teammate scheduling, and patient flow.
• Ensure the clinic reflects the Agentis & BioDesign standard of a clean, efficient, and welcoming visit every time.
• Represent the Agentis and BioDesign brands with professionalism and integrity at every patient and teammate touchpoint.
• Maintain clinic compliance readiness (HIPAA, OSHA, and Florida clinic requirements)

Patient Experience & Culture

• Champion Agentis patient service excellence standards, creating positive touchpoints that turn patients into patient champions.
• Cultivate a positive, team‑based culture that prioritizes empathy, education, and efficiency.
• Partner with the front desk and Patient Experience Specialist so every patient interaction is seamless and supportive.
• Resolve patient concerns quickly and professionally, routing all clinical questions to the provider team.
• Lead, coach, and hold the Tampa clinic team accountable, setting clear expectations for performance, communication, and organization.
• Run monthly scorecard reviews with each teammate, and review your own scorecard monthly with the BioDesign Founder.
• Partner with Agentis HR on hiring, onboarding, and Rippling training completion for clinic teammates.

Growth, Scheduling & Community Outreach

• Partner with the Performance Coach and Provider to fill available appointment slots through outreach, recall, and rescheduling.
• Keep provider and teammate schedules current in EMR & Scheduling Tool so open availability drives website direct booking.
• Conduct new patient consults, in clinic or via telehealth, when the Performance Coach is unavailable.
• Build local referral relationships across the Tampa Bay area – gyms, performance and wellness businesses, first responders, and employers – spending 2–4 hours per week in the community.
• Manage ordering and tracking of medical supplies, retail inventory, and office necessities, keeping supply costs within budget.
• Review vendor invoices and statements and monitor order accuracy with a sharp eye for detail.
• Process patient payments and support billing workflows in coordination with the central billing team.
• Track and reconcile daily revenue, ensuring all financial processes are followed with precision.
• Maintain accurate, up-to-date patient records in clinic systems.

Measures of Success

• Clinic revenue vs. monthly budget and year-over-year growth
• New patient adds and consult-to-start conversion
• Patient satisfaction: clinic and provider Net Promoter Scores (NPS)
• Patient retention and membership renewals
• Clinical protocol adherence
• Teammate retention and engagement
• Supply and operating cost management

What You Have

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting; cash-pay healthcare a plus.
• Proven people leader who manages with empathy, structure, and accountability.
• Track record of driving growth – sales, memberships, or patient conversion against monthly goals.
• Strong organizational skills with the ability to juggle multiple priorities in a fast‑paced environment.
• Tech Savvy: familiarity with EMR (Simplified Practice), scheduling, CRM, and POS systems, and comfort using AI tools.
• Strong Communicator & Problem Solver: clear, calm, and solution‑oriented with patients and teammates.
• Driven & Reliable: you do what you say you’ll do, and you do it well.
• Passion for health, wellness, and helping others live longer, healthier lives.
• Based in, or willing to relocate to, the Tampa Bay area.

What We Offer

• Full-time, on-site role at our Tampa clinic, Monday – Friday
• Competitive base salary plus monthly performance bonus
• Healthcare & Financial Wellness Benefits
• Paid Time Off to recharge
• Ongoing training, mentorship, & growth opportunities in a growing multi-clinic organization
• Be part of a winning, Great Place To Work–Certified™ team with a culture of excellence, alongside other A-players who take pride in being the best

Pay Range

$90,000 – $100,000 annual base salary + monthly performance bonus tied to clinic revenue, new patient growth, and patient experience targets.