Long-Term Onsite Technical Writer: SOPs & API Docs

Innovee Consulting LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Innovee Consulting LLC in Long Island City, NY is seeking a Technical Writer to create and produce technical and functional documentation for policies, procedures, bulletins, and application manuals. The writer will gather information via interviews with management and subject matter experts, ensuring clarity and consistency with established style guides.

The role requires documenting processes across the SDLC, developing manuals and SOPs, and reviewing content for accuracy.

Qualifications

• Bachelor's degree in IT, English or Communications.
• 3+ years of experience documenting software for users, developers and policy makers.
• Excellent MS tools skills Outlook, Word, Excel, Visio.
• Excellent knowledge of the full system development life cycle.
• Excellent analytical skills.
• Excellent skills in workflow analysis, documentation and the requirements solicitation/interview process.
• Exceptional interpersonal, organizational, teaming, written communication, oral communication and listening skills.
• Must be self-motivated and results-oriented

Responsibilities

• Develop and write instructions, policy, and procedure documents in a timely manner (including manuals and bulletins).
• Develop user manuals, how-to-guides, standard operating procedures (SOP), and API documentation.
• Review and/or copyedit content developed by other members of the team.
• Work with the management team to update/maintain current manuals in the established writing style and templates.
• Gather information by conducting interviews with management and subject matter experts
• Compose, maintain, and clarify the Policies and Procedures of the SCA IT
• Understand and document process flows using Microsoft Visio
• Write a policy manual, by interviewing staff members and translating it into a clear and understandable policy.
• Develop change procedures to maintain policies
• Keep history files of work performed

Skills

Analytical skills

Documentation

Interpersonal skills

Written communication

Oral communication

Requirements gathering

Education

Bachelor's degree in IT, English or Communications

Tools

Microsoft Visio

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Innovee Consulting LLC in Long Island City, NY is seeking a Technical Writer to create and produce technical and functional documentation for policies, procedures, bulletins, and application manuals. The writer will gather information via interviews with management and subject matter experts, ensuring clarity and consistency with established style guides.

The role requires documenting processes across the SDLC, developing manuals and SOPs, and reviewing content for accuracy.