Long Lake Marina Boat Delivery Captain

Long Lake Marina; Naples (ME); On-site; USD 18,000 - 28,000; Full time

Job summary

Long Lake Marina in Naples, Maine, is seeking a seasonal delivery captain from May to September. The role centers on final boat delivery, on-water demonstrations, and ensuring 100% customer satisfaction during the handover of new or used boats.

Responsibilities include accompanying trailers, reviewing checklists, securing sign-offs, and traveling to customer locations when needed. Experience with boats and relevant certifications are valued; compensation is minimum wage plus commission.

Qualifications

• Boat experience is required.
• Maine Guide License and Coast Guard Certifications preferred.
• Boater safety course completion is advantageous.

Responsibilities

• Perform final delivery of a customer’s boat, including on-water demonstration and operations review.
• Load/unload from trailer; address customer questions and ensure 100% satisfaction.
• Travel with trailer to customer location if needed; provide marina-level service.
• Review final checklists and secure customer sign-off on documents.
• Notify Sales if any documents are missing prior to delivery.
• Ensure customer satisfaction before departure; take photo with customer for social media.
• Assist in gas dock operations when not delivering a unit.
• Deliver customer units and perform marina upkeep as needed.
• Test drive sales units; assemble and install coast guard approved accessories.
• Maintain yard and general marina operations.

Skills

Boat experience

Customer service

Safety minded

Willingness to travel with trailer

Education

Maine Guide License

Coast Guard Certifications

Boater Safety Course completed

Job description

Long Lake Marina is hiring. We are looking for a seasonal delivery captain. The delivery captain's primary responsibilities include the following:

• Handle all functions of the final delivery of a customer's new or used boat. This will include an inspection of cleanliness, on water demonstration, review of operations, loading and unloading from the trailer, handling customer questions and concerns, and ensuring the customer is 100% satisfied with their purchase from Long Lake Marina.
• If applicable, the delivery captain will travel over the road with trailer to the customer's house, a public boat ramp, or the customer's slip on their lake, and provide the same customer experience they would receive at the marina.
• Additionally, the delivery captain reviews the final check list, has the customer sign off on various legal documents such a a pre delivery inspection form.
• Alert the Sales department if any documents are missing prior to delivery.
• Ensure 100% satisfaction before leaving.
• Take a photo with the customer for social media.

Secondary responsibilities when not actively delivering a customer unit:

• Help out on LLM gas dock
• Deliver customer units
• General marina upkeep
• Test drive sales units as necessary
• Assembly and installation of coast guard approved accessories on sales unit.
• Yard maintenance and operations.

This is a full time seasonal position starting in May and ending on September 1st. Long Lake Marina delivers 250 new and used boats every season and this individual's full time job is to be out on the water with customer on their boat going over operations. Boat experience is required, certifications such as Maine Guide License, Coast Guard Certifications, and a successful boaters safety course completion will move you to the front of the line. Compensation is minimum wage plus a commission for every boat delivery.