Long-Action Injectable/PrEP Coordinator

Texas Health Action; Austin (TX); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

403b Retirement Plan

Life Insurance

PTO

Disability Insurance

Training & Development

Parental Leave

Longevity Pay

Job summary

Texas Health Action is seeking an LAI/PrEP Coordinator to support long-acting injectable services and HIV prevention across multiple Texas locations. You will coordinate appointments, access, and workflows while maintaining compassionate, trauma-informed, LGBTQIA+-affirming care.

The role requires strong organizational skills, HIPAA compliance, and the ability to work with diverse communities. Previous experience in sexual health services and patient navigation is preferred.

Qualifications

• Requires 2+ years in healthcare coordination, case management, patient navigation, public health or HIV services.
• Experience in coordinating injector medications, PrEP/Treatment, or STI services favored.
• Bilingual English/Spanish is a plus with medical vocabulary knowledge.

Responsibilities

• Support clinic flow on injection days, including patient check-in and follow-up scheduling.
• Develop and maintain SOPs, workflows, and educational materials.
• Monitor program data and prepare reports on enrollment and outcomes.
• Coordinate intake, scheduling, and follow-up for LAI services.
• Educate patients about treatment and prevention options and follow-up care.
• Protect patient privacy and comply with HIPAA and regulations.

Skills

Healthcare coordination

Public health

HIV services

Bilingual English/Spanish

Education

High School Diploma

Associate degree or equivalent

Job description

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

The Long-Acting Injectable (LAI)/PrEP Coordinator supports the delivery of high-quality, accessible, and affirming sexual health services involving long-acting injectable medications. This position coordinates patient appointments, medication access, clinical workflows, follow-up care, documentation, and communication among patients, providers, pharmacies, laboratories, and insurance partners.

The Long-Acting Injectable (LAI)/PrEP Coordinator plays an essential role in helping patients initiate and remain engaged in long-acting injectable treatment or prevention services, including HIV prevention and treatment, STI-related care, and other applicable sexual health therapies. The ideal candidate is organized, compassionate, culturally responsive, and committed to reducing barriers to care.

Essential Responsibilities

• Support clinic flow on injection days, including patient check-in, documentation, care coordination, and follow-up scheduling.
• Help develop and maintain standard operating procedures, workflows, educational materials, and quality-improvement processes.
• Monitor program data and prepare reports related to enrollment, appointment adherence, medication access, patient retention, and clinical outcomes.
• Coordinate intake, scheduling, and follow-up for patients receiving long-acting injectable services.
• Assist in finalizing LAI workflow and SOP with supervisor/PrEP Retention Manager.
• Help train and support new and existing PrEP retention team on LAI procedures and workflows or other updates needed.
• Educate patients about treatment and prevention options, appointment expectations, medication schedules, laboratory requirements, and follow-up care.
• Support shared decision-making and provide nonjudgmental, trauma-informed, sex-positive, and LGBTQIA+ affirming service.
• Coordinate medication benefits investigations, prior authorizations, patient assistance programs, pharmacy arrangements, and medication delivery or pickup.
• Track injection schedules, laboratory results, missed appointments, medication status, and follow-up needs.
• Maintain accurate and timely documentation in the electronic health record and other required tracking systems.
• Communicate with clinicians, nurses, pharmacists, laboratories, pharmacies, insurers, community partners, and patients to support continuity of care.
• Conduct appointment reminders and outreach to patients who miss appointments or are at risk of being overdue for medication.
• Assist with resolving barriers related to transportation, insurance, cost, language access and stigma
• Protect patient privacy and comply with HIPAA, organizational policies, and applicable federal, state, and local regulations.
• Perform other duties as assigned.

Key Performance Indicators

1. Initial KPIs: Finalize LAI workflow, SOPs, and successfully train new & existing PrEP Retention staff on workflow and SOPs.
2. Future KPIs: Will be provided once a baseline of productivity has been established.

Based on the position’s duties and requirements, this role has a base hourly rate of $27.82 The initial salary will be determined by the selected candidate’s qualifications and relevant experience.

Required

• High School Diploma, Associate degree preferred or equivalent combination of education and relevant experience.
• At least two years of work experience in healthcare coordination, case management, patient navigation, public health, sexual health, HIV services, pharmacy services, or a related field.
• Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.

Preferred

• Experience coordinating injectable medications, HIV PrEP or treatment, STI services, gender‑affirming care, hepatitis services, or other specialty medications.
• Experience with insurance authorization processes, patient assistance programs, specialty pharmacies, and medication access resources.
• Experience with patient retention and medication management/adherence.
• Bilingual fluency in both English and Spanish, including knowledge of medical vocabulary.
• Experience as a Medical Assistant, Community Health Worker, Patient Navigator, Case Manager, or similar credentials.

KSAs

• Strong organizational, communication, documentation, and follow-through skills.
• Knowledge of insurance authorization processes, patient assistance programs, specialty pharmacies, and medication access resources.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case‑by‑case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement

Texas Health Action is proud to be an Equal Employment Opportunity and Aff...