Logistics & Warehouse Customer Service Pro

Ryder Supply Chain Solutions; Baltimore (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision start at 30+

401(k) with company match

Employee stock purchase options

Employee discounts on tools, cars, etc

Paid holidays and PTO within firstyear

Maternity leave up to 12 weeks

Job summary

Ryder is hiring a Customer Service Representative in Baltimore, MD to support the Supply Chain Solutions division. The role involves answering questions about shipments, coordinating export orders, handling returns in the WMS, and performing clerical tasks across the warehouse and offices.

The position is non-exempt, paid weekly at $23.00 per hour based on experience, with schedule Sunday to Wednesday 7:00 a.m.–5:30 p.m. and potential overtime.

Qualifications

• H.S. diploma/GED required.
• Two (2) years or more as a clerk in warehouse/distribution performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred.
• Two (2) years or more operating forklift equipment preferred.
• Equipment certification may be required.

Responsibilities

• Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.
• Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.
• Processes return in Warehouse Management System (WMS) and maintains paperwork.
• Performs admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP).
• Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.
• Using the location’s WMS System, updates area or shift metrics as needed.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Relationship building

Independent work

Teamwork

Multitasking

Time management

Attention to detail

Education

High school diploma or GED

Tools

Forklift operation

Job description

Ryder is hiring a Customer Service Representative in Baltimore, MD to support the Supply Chain Solutions division. The role involves answering questions about shipments, coordinating export orders, handling returns in the WMS, and performing clerical tasks across the warehouse and offices.

The position is non-exempt, paid weekly at $23.00 per hour based on experience, with schedule Sunday to Wednesday 7:00 a.m.–5:30 p.m. and potential overtime.