Customer Service Representative

Ryder Supply Chain Solutions; Baltimore (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision start at 30+

401(k) with company match

Employee stock purchase options

Employee discounts on tools, cars, etc

Paid holidays and PTO within firstyear

Maternity leave up to 12 weeks

Job summary

Ryder is hiring a Customer Service Representative in Baltimore, MD to support the Supply Chain Solutions division. The role involves answering questions about shipments, coordinating export orders, handling returns in the WMS, and performing clerical tasks across the warehouse and offices.

The position is non-exempt, paid weekly at $23.00 per hour based on experience, with schedule Sunday to Wednesday 7:00 a.m.–5:30 p.m. and potential overtime.

Qualifications

• H.S. diploma/GED required.
• Two (2) years or more as a clerk in warehouse/distribution performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred.
• Two (2) years or more operating forklift equipment preferred.
• Equipment certification may be required.

Responsibilities

• Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.
• Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.
• Processes return in Warehouse Management System (WMS) and maintains paperwork.
• Performs admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP).
• Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.
• Using the location’s WMS System, updates area or shift metrics as needed.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Relationship building

Independent work

Teamwork

Multitasking

Time management

Attention to detail

Education

High school diploma or GED

Tools

Forklift operation

Job description

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Job Description

We are immediately hiring a Customer Service Representative in Baltimore, MD for our Supply Chain Solutions division.

• Pay Type: Non-Exempt / Paid Weekly
• Hourly Pay: $23.00 based on experience
• Schedule: FHD- Sunday to Wednesday, 7:00 a.m. - 5:30 p.m. with flexibility to work overtime as needed.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

Under supervision from a supervisor or manager, the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.

Essential Functions

• Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.
• Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.
• Processes return in Warehouse Management System (WMS) and maintains paperwork.
• Performs admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP).
• Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.
• Using the location’s WMS System, updates area or shift metrics as needed.

Additional Responsibilities

• Performs other duties as assigned. Work overtime as needed

Skills and Abilities

• Has the ability to make quick, reliable decisions that represent both the customer and Ryder.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.

Qualifications

• H.S. diploma/GED required
• Two (2) years or more as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred
• Two (2) years or more operating forklift equipment preferred
• Equipment certification may be required

Travel

None

Safety Sensitive

Non-Regulated Tech-Depending on location, may be required to operate equipment and be equipment certified

DOT Regulated

No

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

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Job Category

Warehouse Clerical Support

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail]800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.