Logistics Transportation Supervisor

Kroger; Forest Park (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger in Forest Park, GA is seeking a Transportation Supervisor to lead a team of delivery drivers at the fulfillment center, ensuring safety, productivity, and on-time deliveries.

You will collaborate with operations planning to optimize schedules, coach staff on procedures, and address transportation and customer service opportunities.

The role emphasizes our values and requires DOT knowledge, strong leadership, and proficiency with Microsoft Office.

Qualifications

• Minimum 2+ years leading a transportation/ops team.
• Proficient in Microsoft Office.
• Strong understanding of DOT compliance laws.
• Ability to coach and train employees.
• Ability to prioritize and multi-task in a fast-paced setting.
• Collaborative, team-based mindset.
• Bachelor's degree preferred.

Responsibilities

• Supervise and develop a team of delivery drivers.
• Maintain on-time deliveries with a customer-focused mindset.
• Coordinate schedules and deliveries with operations planning.
• Identify and address transportation, safety, and customer service opportunities.
• Support process improvements to increase productivity and safety.
• Communicate with supervisors and managers to solve problems.
• Resolve delivery problems with customers and COE.
• Coach staff on delivery protocol and safety practices.
• Maintain equipment condition and remove barriers.
• Conduct performance reviews and provide feedback.

Skills

Leadership

Coaching

Problem solving

Team collaboration

Communication

Multi-tasking

DOT compliance knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Responsibility to deliver transportation metrics in their area of responsibility at the fulfillment center. Metrics include Customer service metrics (NPS), safety, and final mile cost. This will be accomplished though the daily in van leadership of hourly associates' safety, productivity, and engagement supporting all facets of delivery operating efficiency, and customer satisfaction. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Supervise and develop a team of delivery drivers in the transportation delivery operation
• Maintain on-time deliveries with a Full, Fresh and Friendly mindset
• Work with operations planning teams to coordinate schedules and deliveries
• Follow established programs, policies and practices to identify and address transportation/safety/ customer service opportunities in a timely manner
• Assist in identifying/designing technology and procedural based solutions to increase associate's productivity and adhere to proper and safe work methods regarding equipment activity and yard control
• Support and communicate with other department supervisors and managers in problem solving through collaborative scheduling efforts
• Communicate with the customer and COE to resolve any delivery problems or challenges
• Manage the condition of all delivery equipment and ensure to remove any barriers for your team and site
• Coach the team on delivery protocol (doorstep dialog) and methods to be effective in their roles
• Maintain a record of coaching activity and follow up to drive continuous improvement of individual and team results
• Communicate with fellow supervisors and management on all activities related to daily operations and aligning the business, people and safety practices to achieve key metrics
• Maintain high standards of professionalism and a positive work environment
• Create a responsive and informed workforce through communication methods that include, but not limited to, regular meetings and huddles
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• 2+ years of experience in leading a team in Transportation, Distribution, Manufacturing
• Proficient in Microsoft Office
• Strong understanding of D.O.T. compliance laws
• Strong understanding of industry/technical terms and processes
• Ability to collaborate and work cooperatively in a team-based environment
• Demonstrated ability to coach and train
• Ability to identify business problems and develop efficient and effective solutions
• Ability to prioritize/multi-task while providing accurate/on-time results
• Ability to respond to changing business priorities
• Ability to work in a fast-paced environment

DESIRED

• Bachelor's Degree
• 3+ years of experience leading a team or project