Logistics Team Lead - Study Setup

ThermoFisher Scientific; Highland Heights (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Thermo Fisher Scientific in Highland Heights, KY is hiring for a Team Lead Site Services - Study Set-up in a hybrid role based at our Global Central Laboratory. You will lead daily operations, train staff, and manage logistics and study set-up processes while ensuring quality and efficient service.

The position requires a Bachelor's degree or equivalent, 1+ year of leadership, and preferred logistics knowledge. Relocation is not provided and background/drug screening are required.

Qualifications

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility.
• Previous logistics knowledge preferred.
• Equivalency with education, training and/or related experience may be considered.

Responsibilities

• Direct and participate in all aspects of daily operations of the department.
• Manage the Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.
• Maintain and oversee Manufacture List, Supply Orders, Courier Contact Sheets, Backorders, and Special Account Set Up.
• Provide training to new staff and when new processes are implemented.
• Evaluate performance and identify and correct performance problems.
• Serve as a point of escalation for calls related to supplies and logistical issues and elevate to management or the appropriate department to ensure satisfaction of internal and external customers.
• Coordinate and resolve issues or concerns during the study set-up process with the Site Services Logistics Coordinators and Associate Site Services Assistants.
• Obtain and maintain the Key Performance Indicators with the kit vendors.
• Assist management with training, quality compliance, SOP reviews, and updates.
• Act as a backup to the Supervisor and/or Senior Manager.

Skills

Leadership

Project coordination

Attention to detail

Data entry

Microsoft Office

Communication

Analytical thinking

Teamwork

Education

Bachelor's degree or equivalent

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

This is a hybrid role based at our Global Central Laboratory in Highland Heights, KY . We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.

• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

The Team Lead Site Services - Study Set-up ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the team. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the team.

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

What You'll Do:

• Direct and participate in all aspects of daily operations of the department.
• Manage the Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.
• Maintain and oversee Manufacture List, Supply Orders, Courier Contact Sheets, Backorders, and Special Account Set Up.
• Provide training to new staff members and when new processes are implemented. Evaluate performance and identify and correct performance problems.
• Serve as a point of escalation for calls related to supplies and logistical issues and elevate to management or the appropriate department to ensure satisfaction of internal and external customers.
• Coordinate and resolve issues or concerns during the study set-up process with the Site Services Logistics Coordinators and Associate Site Services Assistants.
• Obtain and maintain the Key Performance Indicators with the kit vendors.
• Assist management with training, quality compliance, SOP reviews, and updates.
• Act as a backup to the Supervisor and/or Senior Manager.

Education and Experience Requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility
• Previous logistics knowledge preferred

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:

• Knowledge of Good Clinical Practices
• Strong attention to detail
• Strong organizational skills
• Accurate data entry skills
• Proficient computer skills including Microsoft Office
• Effective negotiation and problem resolution skills
• Good verbal communication skills
• Superior analytical, interpersonal and time management skills
• Critical thinking and problem-solving skills to support quality decision making
• Ability to work in a collaborative team environment

Working Environment:

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.

Why join us?

When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.