Logistics Support Specialist

OneRail; Orlando (FL); On-site; USD 29,480 - 30,307; Full time

Job summary

OneRail is seeking a Logistics Support Specialist in Orlando, Florida. In this role, you will be responsible for managing shipping routes and delivery, providing excellent customer service, and responding to inquiries. Candidates should have prior customer service and logistic experience. The position offers hourly pay starting at $21.40, with additional pay for bilingual skills. Work schedules vary, including 5-day weeks or 4-day weeks with weekend shifts required.

Qualifications

• Prior customer service experience is required.
• Must have logistic/dispatching experience.
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Must possess decision-making skills.
• Strong written and verbal communication skills.

Responsibilities

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle.
• Coordinate with delivery partners to ensure cost-effective delivery.
• Solve customer and carrier problems.

Skills

Customer service experience

Logistic/dispatching experience

Multi-tasking ability

Strong communication skills

Problem-solving skills

Tools

Web-based applications

Job description

Logistics Support Specialist

Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi‑tasking, and providing excellent customer service are essential in this position. Customer service and industry/contact center experience is strongly preferred.

Responsibilities

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to track and trace, problem resolution, customer communication.
• Coordinate with delivery partners to ensure cost‑effective delivery while meeting customer SLA.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Solve customer and carrier problems and help resolve issues.
• Communicate escalations on time to resolve with minimal customer impact.
• Demonstrate passion for excellence in treating and caring for customers.
• Assist with procedure optimization of scheduling deliveries from clients.
• Identify and communicate ways to continuously improve operations.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements of deliveries.
• Track drivers and correct shipping errors.

Requirements

• Prior customer service experience is required.
• Must have logistic/dispatching experience.
• Contact center experience preferred.
• You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Ability to monitor and execute multiple tasks at any given time.
• Must possess decision‑making skills, assess situations quickly, determine action plans, and execute them.
• Adaptability to fast‑paced environment.
• Computer proficiency with web‑based applications.
• Strong written and verbal communication skills.
• Must be enthusiastic about working in a team environment.
• Multi‑lingual preferred.
• Ability to handle multiple deliveries at once.
• Ability to recognize and prioritize tasks based on urgency.

Schedules We Offer

• Hours of operations are between 7:00am - 9:00pm (Monday - Sunday).
• Schedules available:
  • 5‑day work weeks with 1 weekend day off.
  • 4‑day work weeks with both weekend days required.

Compensation

All Logistics Support Specialists are paid hourly and begin at $21.40/hour with an additional $.60/hour pay differential ($22.00/hour) for bilingual (Spanish/English) team members.