Logistics Specialist (Order Mgnt)

POP MART; Glendale (CA); On-site; USD 68,000 - 160,000; Full time

Job summary

A leading company in retail is seeking a Logistics Specialist to manage daily logistics operations and order processing. The role involves optimizing logistics processes, monitoring performance, and ensuring customer satisfaction. Ideal candidates will possess strong communication and problem-solving skills, with a commitment to operational efficiency.

Qualifications

• Strong understanding of warehousing and logistics processes.
• Ability to respond quickly to operational issues.
• Highly committed to inventory accuracy and customer satisfaction.

Responsibilities

• Oversee daily logistics operations for online channels.
• Supervise the order fulfillment process and handle exceptions.
• Develop and optimize logistics processes for efficiency.

Skills

Communication Skills

Problem-Solving

Industry Knowledge

Responsibility & Accountability

Job description

Direct message the job poster from POP MART

• Oversee daily logistics operations for online channels (including e-commerce platforms, official websites, and mini-programs) to ensure efficient order processing from receipt to delivery.
• Monitor the performance of logistics providers in terms of delivery timeliness, service quality, and cost, regularly evaluating their performance to ensure compliance with company KPIs (e.g., on-time shipment rate, delivery accuracy rate, customer satisfaction).
• Develop and optimize logistics processes to improve overall operational efficiency and reduce costs.

2.Order Processing and Tracking:

• Supervise the order fulfillment process to ensure orders are picked, packed, and shipped within the promised timeframe.
• Track order status in real-time, ensuring accurate updates to logistics information and timely synchronization with customers and internal systems.
• Handle exception orders (e.g., delayed shipments, lost packages, damaged goods, returns, and exchanges), coordinating with logistics providers and warehouses to resolve issues promptly and ensure customer satisfaction.

3.Exception Management:

• Develop contingency plans and respond quickly to logistics exceptions (e.g., delivery delays, lost parcels, customer complaints) to ensure issues are resolved in the shortest possible time.
• Analyze root causes of exception orders and propose improvement measures to prevent recurrence.
• Regularly compile exception data and generate analysis reports to support management decision-making.

4.KPI Development and Performance Management:

• Define logistics-related KPIs (e.g., order fulfillment rate, on-time delivery rate, return processing time) based on company business objectives, and regularly track performance against these KPIs.
• Conduct KPI evaluations of logistics providers to ensure service quality meets company standards, and optimize collaboration strategies based on evaluation results.
• Analyze logistics operational data regularly, identify issues, and propose improvement plans to continuously enhance logistics performance.

5.Inventory and Warehouse Coordination:

• Collaborate closely with the warehouse team to ensure accurate inventory data and avoid order delays or cancellations due to inventory issues.
• Monitor inventory turnover rates, propose optimization suggestions, and ensure inventory levels align with sales demand.
• Coordinate the interface between the warehouse and logistics providers to ensure smooth shipping processes.

6.Customer Service Support:

• Work with the customer service team to address customer inquiries and complaints related to logistics, providing professional solutions to enhance customer satisfaction.
• Conduct regular training for the customer service team to ensure a clear understanding of logistics policies and processes, enabling efficient handling of customer issues.

7.Data Analysis and Reporting:

• Regularly analyze logistics data (e.g., transportation costs, delivery timeliness, exception order rates) and generate analysis reports with optimization recommendations.
• Monitor logistics costs, identify opportunities for cost reduction and efficiency improvement, and ensure logistics expenses remain within budget.
• Provide regular logistics operational reports to management, including KPI performance, exception analysis, and improvement measures.

8.System and Tool Optimization:

• Participate in the optimization and upgrading of logistics systems to ensure they support business growth and process improvements.
• Promote the adoption of automation tools to enhance the efficiency of order processing and logistics tracking.
• Collaborate closely with sales, marketing, warehouse, and customer service teams to ensure logistics operations align with business needs.
• Participate in logistics planning for new projects or promotional activities to ensure smooth operations during campaigns.
• Industry Knowledge: Strong understanding of warehousing and logistics processes, WMS system operations, and supply chain management principles.
• Communication Skills: Strong cross-functional collaboration skills to efficiently coordinate between internal departments and warehouse teams.
• Problem-Solving: Ability to respond quickly and leverage data analysis to handle on-site operational issues independently.
• Responsibility & Accountability: Highly committed to inventory accuracy, operational efficiency, and customer satisfaction.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Retail

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