Logistics Specialist

Clark Associates, Inc.; Lititz (Lancaster County); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading e-commerce company in the United States is seeking a proactive Logistics Specialist to join their Outbound Transportation Team. This role focuses on making delivery decisions, managing provider relationships, and continuously improving processes to enhance customer satisfaction. The ideal candidate will have problem-solving skills and a detail-oriented mindset to support the company's growth and efficiency. The position offers a starting compensation of $55,000-$60,000 annually.

Responsibilities

• Make and execute decisions regarding the delivery needs of customer orders.
• Manage relationships with transportation providers and vendors.
• Proactively problem-solve and communicate with relevant departments.
• Follow up on order and shipping errors for accuracy.
• Monitor key department metrics to identify improvement opportunities.
• Collaborate with stakeholders for fast order processing.
• Evaluate current processes for efficiency and customer experience.
• Ensure functionality of internal tools for smooth outbound shipping.

Job description

Job Summary

Compensation: Starting at $55,000-$60,000 annualized

Who we are:

The WebstaurantStore is the leading e-commerce website to meet the purchasing needs of food service professionals worldwide. WebstaurantStore, a Clark Associates company, is looking for proactive, detail-oriented candidates to join our growing company as a Logistics Specialist on our Outbound Transportation Team within our Logistics Department. The Logistics Specialist role focuses on finding creative solutions for our day-to-day needs along with process improvement to keep up with our rapid growth. Since 2020, The WebstaurantStore has doubled in size! This role plays a key part in growing our business to support our customers to run their businesses more efficiently and profitably.

Responsibilities

As a Logistics Specialist you will:

• Make and execute decisions regarding the delivery needs of customer orders
• Manage relationships with transportation providers, vendors, Customer Service, and others to provide the best shipping experience for our customers
• Proactively problem-solve and communicate with appropriate departments when transportation or customer service issues arise
• Follow up on order and shipping errors to ensure accuracy and customer satisfaction
• Monitor key department metrics, including profitability, to identify opportunities for team improvement
• Collaborate with other stakeholders to ensure fast processing of orders
• Evaluate current processes and suggest any appropriate improvements or strategic solutions to increase efficiency and better the customer experience
• Ensure the smooth functionality of internal tools and systems to reduce friction in the outbound shipping process
• Other tasks as assigned