Logistics Service Representative

Trinseo LLC; Midland (MI); Hybrid; USD 60,000 - 95,000; Full time

Job summary

Trinseo LLC seeks a Logistics Service Representative for a hybrid position in Midland, MI. The role focuses on transportation planning, subcontracting, and freight execution aligned with customer requirements and Incoterms.

You will monitor performance metrics, manage freight invoices, and collaborate with carriers to improve service and cost efficiency. The ideal candidate has a bachelor’s degree in a relevant field and 6+ years of experience in logistics or supply chain, with strong

Qualifications

• Bachelor's degree or equivalent training in Supply Chain, Business Administration or Commercial.
• 6+ years of relevant work experience, preferably in customer service, supply chain or logistics.

Responsibilities

• Manage Transportation Planning & Subcontracting/Freight booking & Freight Execution within agreed timelines.
• Apply Incoterms understanding and market knowledge to support operations.
• Monitor Freight Settlement process, including Invoice Matching/Dispute Management of freight invoices.
• Keep internal parties informed of delays and act as point of contact for escalation.
• Monitor key performance indicators and lead projects to improve efficiency and cost to serve.
• Build strong relationships with Logistic Service Providers and conduct regular Carrier Performance Management reviews.

Skills

Logistics

Communication

Education

Bachelor's degree or equivalent in Supply Chain/Business

Tools

Incoterms

Job description

Overview

Trinseo is a different kind of global materials company – at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.

A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers – ready to tackle any challenge and passionate about delivering value.

As a global materials solutions provider focused on delivering innovative and sustainable solutions to our customers, we need people to feel respected and included so they can be more creative, innovative, and successful. We strive to create workplaces that reflect all communities and customers we serve and where everyone feels empowered to bring their full, authentic selves to work. That's why we're fully committed to inclusion across race, gender, age, religion, identity, and experience to drive us forward every day.

Overview (Scope of Role)

TheLogistics Service Representative role ensures transportation activities are executed in alignment with customer requirements, Incoterm obligations, market conditions, and company objectives related to service, cost, cash flow, and sustainability. It actively monitors key logistics performance metrics, identifies opportunities to improve network efficiency and customer service, and fosters strategic partnerships with carriers and logistics providers through structured performance management and service level reviews.This will be a hybrid role in Midland, MI

Responsibilities

• Manage Transportation Planning & Subcontracting/Freight booking & Freight Execution Process within agreed timelines.
• Inco Term, add language for understanding market
• Monitor Freight Settlement process, including Invoice Matching/Dispute Management of freight invoices
• Keep internal parties informed of delays and act as point of contact for escalation.
• Monitor key performance indicators (ADD, OTL, OTP, & OTD, QN rates) and identify and lead projects to improve efficiency (Service, Cash & Sustainability) and monitor cost to serve
• Build strong relationship with Logistic Service Providers to ensure satisfactory & continues improved Service Level Agreements, including facilitation of regular Carrier Performance Management reviews.

Qualifications

• Bachelor's degree or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 6+ years of relevant work experience, preferable in customer service, supply chain or logistics.

Equity And Inclusion

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.