Logistics Service Representative

Trinseo; Midland (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Trinseo in Midland, MI is seeking a seasoned Logistics Service Representative to oversee transportation planning, subcontracting, and freight execution in alignment with customer requirements and Incoterms. This hybrid role partners with carriers and logistics providers to optimize service, cost, cash flow, and sustainability.

The ideal candidate has a Bachelor’s degree in a related field, 6+ years in logistics or customer service, and hands-on SAP ECC/S4 experience.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration or Commercial.
• 6+ years of relevant work experience in customer service, supply chain or logistics.
• Experience with SAP ECC or SAP S/4 is required.
• Rail experience is highly preferred.
• Chemical manufacturing experience preferred.

Responsibilities

• Manage Transportation Planning & Subcontracting/Freight booking & Freight Execution within agreed timelines.
• Interpret Incoterms and communicate market implications.
• Monitor Freight Settlement process, including Invoice Matching/Dispute Management of freight invoices.
• Keep internal parties informed of delays and act as point of contact for escalation.
• Monitor KPIs (ADD, OTL, OTP, OTD, QN rates) and identify and lead projects to improve efficiency (Service, Cash & Sustainability) and monitor cost to serve.
• Build strong relationships with Logistic Service Providers to ensure satisfactory & continuous improvement of Service Levels, including carrier performance reviews.

Skills

Analytical skills

Interpersonal skills

Attention to detail

Results driven

Process-oriented thinking

Customer service

Presentation skills

Team collaboration

Education

Bachelor's degree in Supply Chain or related

Tools

SAP ECC/S4

Job description

Logistics Service Representative

Overview

Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.

A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers - ready to tackle any challenge and passionate about delivering value.

As a global materials solutions provider focused on delivering innovative and sustainable solutions to our customers, we need people to feel respected and included so they can be more creative, innovative, and successful. We strive to create workplaces that reflect all communities and customers we serve and where everyone feels empowered to bring their full, authentic selves to work. That's why we're fully committed to inclusion across race, gender, age, religion, identity, and experience to drive us forward every day.

Overview (Scope of Role)

Logistics Service Representative role ensures transportation activities are executed in alignment with customer requirements, Incoterm obligations, market conditions, and company objectives related to service, cost, cash flow, and sustainability. It actively monitors key logistics performance metrics, identifies opportunities to improve network efficiency and customer service, and fosters strategic partnerships with carriers and logistics providers through structured performance management and service level reviews.

This will be a hybrid role in Midland, MI

Responsibilities

• Manage Transportation Planning & Subcontracting/Freight booking & Freight Execution Process within agreed timelines.
• Inco Term, add language for understanding market
• Monitor Freight Settlement process, including Invoice Matching/Dispute Management of freight invoices
• Keep internal parties informed of delays and act as point of contact for escalation.
• Monitor key performance indicators (ADD, OTL, OTP, & OTD, QN rates) and identify and lead projects to improve efficiency (Service, Cash & Sustainability) and monitor cost to serve
• Build strong relationship with Logistic Service Providers to ensure satisfactory & continues improved Service Level Agreements, including facilitation of regular Carrier Performance Management reviews.

Qualifications

• Bachelor's degree or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 6+ years of relevant work experience, preferable in customer service, supply chain or logistics.
• SAP ECC OR S4 experience is required
• Rail experience is highly preferred
• Chemical manufacturing experience preferred
• Process-oriented thinking ability
• Strong interpersonal and presentation skills
• Analytical skills and attention to detail (esp. in transactional processes)
• Results driven
• Service and safety focus

Equity And Inclusion

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

#LI-Hybrid