Logistics Service Execution Team Lead

IKEA; East Palo Alto (CA); On-site; USD 79,573,000 - 111,550,000; Full time

Benefits offered by this job

Generous PTO

WiselyPay

Parental leave

KinderCare discount

Retirement plan

Co-worker discount

Referral bonus

Pet insurance

Education assistance

Safety shoes

Telehealth

Dental & vision

Medical & Rx

Inclusive environment

Job summary

IKEA in East Palo Alto, CA is seeking a results‑driven warehouse professional to lead the Service Execution Team and ensure efficient daily operations, including staging, delivery preparation, loading, and inventory handling.

You will balance inbound and outbound volumes, promote safety and continuous improvement, recruit and develop talent, and collaborate across functions to maintain high product availability and quality.

Responsibilities

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

Job description

IKEA in East Palo Alto, CA is seeking a results‑driven warehouse professional to lead the Service Execution Team and ensure efficient daily operations, including staging, delivery preparation, loading, and inventory handling.

You will balance inbound and outbound volumes, promote safety and continuous improvement, recruit and develop talent, and collaborate across functions to maintain high product availability and quality.