Enable job alerts via email!
Logistics Routing & Optimization Analyst
PCF
Maryland
Remote
USD 48,000 - 80,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
A leading company in transportation and logistics is seeking a Logistics Routing & Optimization Analyst to ensure optimal routing and support for clients. The role involves collaboration with various departments, training, and validation of delivery data for efficiency. The ideal candidate will have a Bachelor's degree and substantial experience in logistics or technical support.
Benefits
Qualifications
- Requires 6-10 years of related work experience.
- Experience in distribution/logistics is preferred.
- Ability to communicate effectively and manage multiple projects.
Responsibilities
- Communicate with customers to ensure satisfaction and completion of work requests.
- Validate routing and configuration changes to improve efficiency.
- Assist in the development of training materials and sessions.
Skills
Education
Tools
Job description
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Job Summary
The Logistics Routing & Optimization Analyst uses product knowledge, customer input, support activity, and system configuration to ensure optimal output regarding client expansions, new client onboarding, route restructures, geographical updates, and specialized client programs. They also provide technical support and expertise to customers, test applications to ensure functionality, respond to customer requests and feedback, contribute to training, and end-user documentation.
Job Summary
The Logistics Routing & Optimization Analyst uses product knowledge, customer input, support activity, and system configuration to ensure optimal output regarding client expansions, new client onboarding, route restructures, geographical updates, and specialized client programs. They also provide technical support and expertise to customers, test applications to ensure functionality, respond to customer requests and feedback, contribute to training, and end-user documentation.
Logistics Routing & Optimization Analysts, while working independently, will also interact with several departments, which include Applications Development, IT Operations, Distribution Operations, and other Teams. The scope of this work will range from routine data quality work, to training support, and project coordination.
Essential Functions & Responsibilities
Communication/Collaboration
- Communicate with customers to ensure satisfaction and completion of existing and scheduled work requests.
- Provide weekly updates on defects management, projects, and other department activity pertinent to assigned customers.
- Attend and contribute to meetings/conference calls with all departments as scheduled.
- Ensure accurate delivery data by consistent, ongoing maintenance of address kick-outs, wild-cards and by correcting map errors by drawing in new streets.
- Assist with the configuration of the Dart system to fulfill the changing needs of our customers.
- Assist Operations staff to determine the best geographical boundaries.
- Provide impact analysis and new routing solutions for Operations using current and potential client data.
- Analyze existing route structures and eliminate inefficiencies while utilizing pre-set parameters.
- Create, Update and Maintain plant work area designs.
- Validate routing and/or configuration changes to plant’s territory and/or plant’s data by reviewing nightly production route books or other data artifacts.
- Test new or changed Dart application functionality, document results, and provide detailed feedback to Application Development and IT Operations teams to fix discovered issues.
- Assist with the development and continuous enhancement of Dart training materials and programs.
- Contribute to training sessions as needed, especially for custom features or specialized use cases pertinent to specific customers – either in person, using Microsoft Teams or similar tools.
- Effectively communicate changes in Dart functionality to the user community.
- Follow written Standard Operating Procedures, troubleshooting steps and techniques to resolve issues by phone and email.
- Perform end to end incident management ownership in Fresh Service tracking system. Create complete and detailed tickets to ensure user needs and requests are communicated accurately
- Act as customer liaison by providing regular ticket status to the customer/user.
- Other duties as assigned
Competencies
Business Acumen
Process Management
Results Focused
Vision to Change/Re-engineer
Technical Learning
Problem Solving
Decision Quality
Organizational Agility
Functional and Technical
Integrity and Trust
Managing Through Systems
Time Management
Written Communications
Deal with Ambiguity
Knowledge, Skills & Abilities
Technical and Functional
- Use of PC and related software. Excellent computer skills in MS Office Suite.
- Software application testing and quality assurance background.
- Software application training and documentation background.
- Knowledge of and experience in distribution/logistics.
- Knowledge of all Dart functionality, and related mapping applications (Google Earth, Crystal Reports, Arc GIS, etc.).
- Ability to create and analyze data and process flow charts.
- Database and data configuration skills.
- Knowledge of system data flow and processing through ESRI.
- Good verbal and written communication skills.
- Ability to work on multiple projects
- Ability to trouble shoot issues and come up with workable solutions.
- Capable of coordinating work efforts of support teams to meet objectives.
- Able to sit, stand and move about the facility
- Remote Environment.
- Ability to travel up to 20 % of the time.
- Primarily day shift with flexible daily schedule to include working early morning hours, on call or weekends as needed.
- Ability to work in warehouse type environment, as required.
Experience, Education and Certifications Required
- Requires a minimum of 6-10 years of related work experience.
- Requires a Bachelor’s Degree or equivalent in Computer Science or Geographic Information Systems preferred.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesTransportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at PCF by 2x
Newark, NJ $70,000.00-$80,000.00 6 days ago
Newark, NJ $70,000.00-$80,000.00 6 days ago
New York, NY $70,000.00-$80,000.00 2 weeks ago
Edison, NJ $48,000.00-$51,000.00 6 days ago
Brooklyn, NY $75,000.00-$85,000.00 1 week ago
Queens, NY $60,000.00-$65,000.00 4 days ago
New York, NY $65,640.00-$109,200.00 2 hours ago
Newark, NJ $90,000.00-$130,000.00 2 weeks ago
Yonkers, NY $95,000.00-$100,000.00 21 hours ago
New York, NY $70,000.00-$100,000.00 23 hours ago
Parsippany, NJ $61,128.00-$101,880.00 6 days ago
Brooklyn, NY $70,000.00-$80,000.00 3 months ago
New York, NY $65,000.00-$70,000.00 5 days ago
Jamaica, NY $40,232.00-$48,828.00 3 days ago
Clifton, NJ $110,000.00-$130,000.00 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
