Logistics Planning Manager

Lotus Bakeries; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health plans

401(k) with employer match

Disability programs

Health Savings and Flexible Spending

Family-forming benefits

Paid time off

Job summary

Lotus Bakeries is seeking a Planning & Logistics Manager to oversee the Order Fulfillment and Supply Chain Systems functions, driving efficient product flows from order entry through customer delivery.

You will lead optimization and automation of order desk processes, manage 3PL warehouse operations, monitor KPIs, and drive large-scale supply chain projects with internal teams and external partners to ensure cost efficiency and superior service.

Qualifications

• 5+ years in supply chain, logistics, or order management.
• Experience with 3PL warehouse providers and external partners.
• Strong understanding of inventory management and stock reconciliation.
• Experience with ERP systems and EDI integrations.
• Strong analytical, project management, and cross-functional collaboration skills.

Responsibilities

• Lead Order Fulfillment Specialists and Supply Chain Systems Lead.
• Oversee 3PL warehouse operations and stock accuracy.
• Streamline order entry, invoicing, and automation.
• Drive large-scale supply chain projects (EDI/ERP upgrades, warehouse launches).
• Monitor KPIs (MOQ, OTIF, inventory, costs, service levels) and drive improvement.
• Coordinate penalties, deductions, and corrective actions.
• Ensure quality and compliance documentation.
• Interact with inbound carriers pricing and tenders.

Skills

Analytical skills

Project management

Excel proficiency

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or related field

Tools

ERP systems

EDI integrations

Supply chain reporting tools

Job description

THE ROLE

The Planning & Logistics Manager will oversee the Order Fulfillment and Supply Chain Systems functions, ensuring efficient and reliable product flows from order entry through customer delivery. This role is responsible for leading the optimization and automation of Order desk processes, managing 3PL warehouse operations, reducing retailer penalties, and driving large-scale supply chain projects. By aligning processes, systems, and teams, the Planning & Logistics Manager ensures operational excellence, cost efficiency, and superior service to customers.

SCOPE

• Lead the Order Fulfillment Specialists and the Supply Chain Systems Lead, fostering accountability and continuous improvement.
• Provide direction, support, and coaching to ensure alignment with company objectives.

Order Desk Optimization & Automation:

• Streamline exception handling, automate allocation logic, and reduce manual touches in order entry and invoicing.
• Improve overall efficiency while enhancing customer service (proactive vs. reactive).

3PL Warehouse Management:

• Act as primary contact for all U.S. warehouses, ensuring accountability for stock accuracy and service performance.
• Oversee stock corrections, monthly inventory counts, and reconciliations.
• Manage stock transfers, consolidation programs, and inventory optimization.
• Conduct warehouse audits focusing on safety, quality, and service; identify improvement projects to enhance accuracy, picking quality, and reporting standards.
• Monitor and analyze KPIs such as MOQ, OTIF, stock evolution, pallet utilization, FIFO picking, costs, and service levels.
• Develop action plans to address variances and drive continuous improvement.

Penalties & Deductions Management:

• Investigate, challenge, and dispute penalties and non-trade deductions.
• Identify root causes and implement corrective measures to minimize future deductions.
• Report findings and results to leadership on an ongoing basis.

Strategic Projects & Systems:

• Lead large-scale supply chain initiatives including EDI/ICT integration with carriers, suppliers (CHEP), ERP upgrades, and new warehouse launches.
• Oversee the idoc error management process (with support from the Supply Chain Systems Lead).

Quality & Compliance:

• Manage quality and food safety documentation and standardization for SOF US in alignment with Corporate FSQA.
• Coordinate responses to customer requests and audits related to food safety and compliance.
• Serve as the main contact with inbound carriers regarding pricing, tenders, and contract issues.

EXPERIENCE

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred.
• 5+ years of experience in supply chain, customer service, logistics, warehouse operations, or order management.
• Experience working with 3PL warehouse providers and managing external logistics partners.
• Strong understanding of inventory management, stock reconciliation, and warehouse operations.
• Proven experience optimizing order management processes and driving automation initiatives.
• Knowledge of ERP systems, EDI integrations, and supply chain systems management.
• Experience managing large-scale supply chain or systems implementation projects preferred.
• Strong analytical skills with experience monitoring and interpreting KPIs, metrics, and operational performance data.
• Ability to identify root causes, implement corrective actions, and drive continuous improvement initiatives.
• Experience managing deductions, penalties, chargebacks, or customer compliance issues preferred.
• Familiarity with food safety, quality, and compliance documentation within a food or consumer goods environment preferred.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship management skills with the ability to collaborate cross-functionally and manage external partners.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to work independently while maintaining a high level of accountability and attention to detail.
• Experience in a fast-paced CPG, food manufacturing, or distribution environment preferred.

BENEFITS

Lotus provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs including paid time off and sick leave.