Logistics Partnerships & Operations Lead

ADP, Inc.; East Hartford (CT); On-site; USD 29,000 - 33,000; Full time

Job summary

ADP, Inc. in East Hartford, CT is seeking a Station Operations Specialist to manage DSP partnerships and daily logistics operations on-site.

The role emphasizes bilingual communication in Mandarin and English, strong negotiation, and issue resolution to ensure timely deliveries and high customer satisfaction. Responsibilities include onboarding DSPs, negotiating contracts, monitoring performance, and collaborating with internal teams to optimize delivery strategies.

Qualifications

• Fluent in Mandarin and English.
• Experience in logistics operations or vendor management.
• Strong negotiation and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with logistics systems and industry regulations is preferred.
• Education in logistics, supply chain management, analytics, or engineering is a plus.

Responsibilities

• Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
• Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
• Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.
• Monitor package deliveries to ensure accurate tracking and on-time performance.
• Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
• Analyze performance metrics and identify opportunities for process improvement.
• Ensure DSPs comply with company policies, contractual agreements, and industry standards.
• Collaborate with internal teams to develop and align on delivery strategies.

Skills

Mandarin

English

Negotiation

Communication

Problem-solving

Multitasking

Vendor management

Education

Logistics, supply chain analytics or engineering

Job description

ADP, Inc. in East Hartford, CT is seeking a Station Operations Specialist to manage DSP partnerships and daily logistics operations on-site.

The role emphasizes bilingual communication in Mandarin and English, strong negotiation, and issue resolution to ensure timely deliveries and high customer satisfaction. Responsibilities include onboarding DSPs, negotiating contracts, monitoring performance, and collaborating with internal teams to optimize delivery strategies.