Logistics & Operations Associate II

Arrow Components; Phoenix (AZ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching contributions

Paid Time Off

Job summary

Arrow Components in Phoenix is seeking a Logistics & Operations Associate II to support efficient supply chain management and customer service excellence. The role runs Monday through Friday, 7:00 AM to 3:30 PM, with a $28.00 USD hourly rate and regular OT and occasional Saturdays as needed.

You will work across inventory control, returns processing, order placement, and collaboration with warehouse and other departments to ensure accurate, timely fulfillment and reporting.

Qualifications

• Strong knowledge of supply chain processes and inventory management.
• Proficiency in ERP systems such as SAP or Oracle.
• Excellent analytical and problem-solving skills.
• Advanced Excel skills including pivot tables and VLOOKUP.

Responsibilities

• Manage inventory control procedures and returns processes.
• Process sales orders and communicate with customers by calls and written.
• Handle RMAs, credits, and defective product processing.
• Coordinate with warehouse staff in a high-volume environment.
• Provide reports and perform general warehouse duties.
• Identify root causes of logistics issues and suggest solutions.
• Create written procedures to ensure customer requirements are met.

Skills

Supply chain processes

Inventory management

ERP software

Excel

Analytical skills

Tools

SAP

Oracle

Job description

Job Description

A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

Position

Logistics & Operations Associate II

Job Description

A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

We are seeking a detail-oriented and proactive Logistics & Operations Associate II to join our dynamic team.

The ideal candidate will play a critical role in ensuring efficient supply chain management and operational processes, supporting the company’s commitment to delivering exceptional service to our customers.

Shift

Monday to Friday - 7:00 AM - 3:30 PM

Hourly Rate

$28.00 USD

Overtime

Regular OT and occasional Saturdays as needed.

What You'll Be Doing

• Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer.
• Manage daily account workflow as it relates to returns. Placing sales orders, communicating through customers both on calls and in written format.
• Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment. Inputs accurate return information on customer accounts and perform general warehouse duties.
• Respond to and process RMA requests, including issuing credits to customers.
• Process defective and non- conforming product.
• Follow up with vendor returns group to expedite returned product with supplier.
• Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
• Gives direction and provides solutions regarding inventory discrepancies and reports.
• Creates written procedures and policies to comply with internal and external customer requirements pertaining to processes.
• Acts as a consultant to project leaders to implement new procedures and programs within the department for new or existing customers
• Monitors repair parts pool for customer engagements, customer contact for Post-Production Services' warranty programs, etc.
• Arrange billings and provide reports to assigned customers.
• Other duties as assigned.

What We Are Looking For

• Strong knowledge of supply chain processes, inventory management systems, and transportation logistics.
• Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems).
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis).
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize tasks effectively to meet deadlines.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick, holiday,