Logistics Management Specialist

IQ Sig; Bethesda (MD); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401k with match

Gym Membership discounts

Volunteer Paid Time Off

Generous PTO package

Job summary

IQ Sig in Bethesda, MD is seeking a Front Office & Logistics Coordinator to serve as the primary on-site contact for employees, visitors, vendors, and client representatives. The role maintains a professional, welcoming, and secure office environment through reception coverage, supply management, facilities coordination, and onsite logistics.

You will oversee mail, deliveries, room scheduling, visitor registration, and coordination with building management, while supporting onboarding,

Qualifications

• High school diploma or equivalent.
• 2+ years in office admin, reception, facilities, logistics or security admin.
• Demonstrated professional customer service in a client-facing environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond to time-sensitive requests.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Ability to work onsite during established business hours.

Responsibilities

• Serve as the first point of contact for employees, visitors, vendors, and client representatives.
• Greet visitors professionally and follow visitor registration, badging, escort, and access procedures.
• Monitor and maintain a welcoming, organized reception area.
• Answer and route incoming calls and inquiries.
• Coordinate conference room scheduling and setup for meetings and visits.
• Handle mail, packages, and deliveries.
• Provide general administrative support to onsite leadership and staff.
• Monitor supply levels and order within budget and approval processes.
• Coordinate with building management, maintenance, and vendors.
• Submit and track facilities service requests through completion.
• Support onboarding and offboarding logistics.

Skills

Customer service

Organization

Time management

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Front Office & Logistics Coordinator serves as the primary point of contact for employees, visitors, vendors, and other stakeholders at the client site. This position is responsible for maintaining a professional, welcoming, secure, and well-organized office environment through effective reception coverage, supply management, facilities coordination, administrative physical-security support, and onsite logistics.

The role also provides short-term logistics support to ensure materials, equipment, deliveries, and other operational resources are received, tracked, stored, and distributed appropriately. The ideal candidate is highly organized, service-oriented, discreet, and comfortable balancing routine administrative responsibilities with time-sensitive onsite needs.

What you'll do

Reception and Front Office Support

• Serve as the first point of contact for employees, visitors, vendors, and client representatives.
• Greet visitors professionally and follow established visitor registration, badging, escort, and access procedures.
• Monitor the reception area and maintain a professional, organized, and welcoming environment.
• Answer, screen, and route incoming telephone calls and general inquiries.
• Coordinate conference room scheduling and assist with room setup for meetings, interviews, and client visits.
• Receive, sort, distribute, and prepare incoming and outgoing mail and packages.
• Provide general administrative support to onsite leadership and employees as needed.

Office Supplies and Facilities Coordination

• Monitor office, kitchen, conference room, and operational supply levels.
• Order supplies within established budgets and approval processes.
• Maintain accurate supply inventories and identify anticipated replenishment needs.
• Coordinate with building management, maintenance personnel, cleaning services, and other vendors.
• Submit and track facilities-related service requests through completion.
• Help maintain orderly common areas, storage spaces, conference rooms, and supply areas.
• Support employee workspaces, office moves, equipment setup, and other onsite operational needs.

Physical-Security Administration

• Follow and reinforce established client-site physical-security and access-control procedures.
• Support visitor registration, monitor entrances, reception areas, and visitor activity within the scope of assigned responsibilities.
• Verify that visitors and vendors have appropriate authorization before receiving site access.
• Maintain visitor logs, access records, key inventories, and other required security documentation.
• Coordinate with the Facility Security Officer, site security personnel, client representatives, or designated leadership regarding access issues or potential security concerns.
• Promptly report lost badges, unauthorized access attempts, suspicious activity, security incidents, or procedural violations.
• Protect sensitive, proprietary, personally identifiable, and client information encountered through the position.
• Support emergency preparedness activities, including maintaining contact lists, accountability rosters, and evacuation materials.
• Perform only those security functions for which the employee has been trained and authorized; immediately elevate matters requiring formal security authority.

Administrative and Operational Support

• Maintain accurate records, trackers, calendars, contact lists, and standard operating procedures.
• Prepare routine reports and status updates concerning supplies, facilities requests, visitor activity, shipments, and outstanding actions.
• Assist with onboarding and offboarding logistics, including workspace readiness, badges, equipment coordination, and supply distribution.
• Identify opportunities to improve front-office, supply, security, and logistics processes.
• Perform other related duties in support of client-site operations.

Qualifications

• High school diploma or equivalent.
• 2 or more years of experience in office administration, reception, facilities coordination, logistics, security administration, or a related field.
• Demonstrated ability to provide professional customer service in a client-facing environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond appropriately to time-sensitive requests.
• Strong written and verbal communication skills.
• Sound judgment and the ability to handle confidential or sensitive information with discretion.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to work independently while coordinating effectively with employees, vendors, security personnel, and client representatives.
• Ability to work onsite during established business hours.

The pay range for this position is between $55,000 and $69,000 per year. This position is benefits-eligible. Our suite of benefits includes Health, Dental, Vision, 401k w/ match, Gym Membership discounts, Volunteer Paid Time Off, and a generous PTO package.

We believe great talent comes from many backgrounds and experiences. We are proud to be an Equal Opportunity Employer and make all employment decisions based on merit, qualifications, and business needs. We are committed to maintaining a workplace free from discrimination and harassment, consistent with all applicable laws.

Our team provides superior services, solutions and subject matter expertise to solve our customer's most challenging requirements in cyber, land, air, sea and space. We believe in empowering our employees to deliver exceptional results across our federal, state and private sector clients. We are values-led and mission driven. We can't wait to work with you!