Logistics Driver Coordinator

Priority Waste Resources Llc; Clinton Township (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Priority Waste Resources Llc is hiring a Logistics Driver Coordinator to facilitate waste cycle operations and act as a liaison between customers and drivers. You will communicate by phone, chat, and video while monitoring technology to ensure efficient service for residential and commercial routes.

The role emphasizes real time logistics support, collaboration with logistics and customer service teams, and ongoing process improvements in a dynamic environment.

Qualifications

• Strong communication and organizational abilities.
• Must be able to work 8 AM to route completion, and additional Saturdays.
• Familiar with laws, regulations, and ISO requirements as they apply to logistics.

Responsibilities

• Compiles carrier and route assignments.
• Provides support for drivers and customers throughout the day.
• Responds to and resolves complaints and problems.
• Interacts with employees and customers via phone, Teams chat, and video.

Skills

Strong communication

Organizational skills

Interpersonal skills

Decision making

Problem solving

ERP knowledge

Team player

Tools

Microsoft Teams

ERP software

Job description

Company SummaryPriority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.Job PurposeIn your role as a Logistics Driver Coordinator, you will help facilitate the operations of the waste cycle and work as a liaison between customers and drivers. In this role you communicate over the phone, via chat, video, while monitoring technology to ensure efficient service to our customers in residential and commercial lines of business. You will work as team to drive enhancements in both our customer and driver experience by providing real time logistics support in a dynamic environment.Duties and ResponsibilitiesDuties include but are not limited to:Compiles carrier and route assignmentsProvides support for both drivers as they complete their routes and the customers, they service throughout the dayResponds to and resolves complaints and problemsInteracts with employees and outside customers via phone, Microsoft Teams chat and video.Collaborates and communicates with logistics team, customer service representatives, quality personnel, and other internal teams involved in the waste removal cycleTracks, traces, and updates the status of daily waste removal routesParticipates in continuous improvement training and assists with training drivers on new procedures.Remotely monitors waste storage areas, waste documentation, equipment, and procedures from our corporate office in Clinton Township, MIThe successful candidate profile includes:Strong communication and organizational abilitiesMust be able to work 8 AM to route completion, and additional SaturdaysExcellent interpersonal and relationship-building skillsFamiliar with laws, regulations, and ISO requirements as they apply to logisticsStrong decision making and problem solving skillsProficient computer skills including working knowledge of Enterprise Resource Planning (ERP) systemsDrives a culture of “Do It Safe, Do It Right the First Time” with actions and words dailyAbility to work with minimal supervisionAt Priority Waste, there are fundamental qualities that we look for in all our employees:People who excel in a collaborative environment (team players)A willingness to do whatever the situation calls forAn excitement to be part of a growing organizationA genuine understanding that the quality of your work has a direct impact on the company’s success