Logistics Dispatcher: Scheduling & Customer Service

Cemex; California; In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Cemex Dispatcher in French Camp, CA coordinates deliveries to ensure timely service for customers, working with production, yard staff, and drivers. The role emphasizes accurate load records, clear communication, and collaboration with customer service to optimize routes and schedules.

Ideal candidates have a high school diploma and about a year of dispatching experience, with knowledge of safety regulations and strong attention to detail.

Competenze

• High School Diploma required.
• Preferably 1 year of dispatching experience.
• Proficiency in OSHA standards and regulations; ability to stay calm under pressure; attention to detail and decisive decision-making.

Mansioni

• Delivery Scheduling: Coordinate with production and yard personnel to schedule deliveries, considering truck capacity, delivery distances, and unloading times.
• Customer Service Collaboration: Work with customer service to optimize delivery schedules.
• Driver Assignment: Assign drivers for concrete product deliveries and generate sales reports.
• Quality Assurance: Ensure high levels of customer satisfaction and promptly address service quality issues.
• Internal Relationship Building: Cultivate internal relationships to understand and fulfill customer needs.
• Load Tracking: Record mix components for each load and maintain driver communication to streamline deliveries.
• Process Improvement: Recommend procedural enhancements to improve customer service.
• Documentation Management: Generate and manage invoices, delivery tickets, and shipping documents.

Conoscenze

Delivery scheduling coordination

Customer service collaboration

Driver assignment

Quality assurance

Internal relationship building

Load tracking

Process improvement

Documentation management

Formazione

High School Diploma

Descrizione del lavoro

Cemex Dispatcher in French Camp, CA coordinates deliveries to ensure timely service for customers, working with production, yard staff, and drivers. The role emphasizes accurate load records, clear communication, and collaboration with customer service to optimize routes and schedules.

Ideal candidates have a high school diploma and about a year of dispatching experience, with knowledge of safety regulations and strong attention to detail.