Logistics Customer Service Rep

Cognizant; Bridgewater (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading professional services company is seeking a Customer Service Representative in Bridgewater, MA. This role involves managing customer orders, inventory, and billing. Ideal candidates have 1-2 years of customer service or logistics experience and possess strong communication skills. The hourly rate ranges from $18.00 to $21.00, with benefits including medical insurance and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 1-2 years of experience in customer service or logistics operations.
• Experience in logistics or food supply industries preferred.
• Ability to multitask and stay organized in a demanding environment.

Responsibilities

• Initiate, modify, cancel, and confirm customer orders.
• Process inventory holds and release requests.
• Generate and format invoices for third-party payment processing.

Skills

Effective communication

Problem-solving

Organizational skills

Proficiency in Microsoft Office Suite

Typing skills

Education

High school diploma or equivalent

Further education in logistics, business, or related field

Tools

Logistics management software

Job description

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment? If so, please apply today!

We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Elizabeth, NJ.

Overview

Key job duties:

Order Management

• Initiate, modify, cancel, and confirm customer orders.
• Adjust orders based on inventory availability and communicate those changes proactively.
• Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.
• Oversee export procedures, including the preparation of USDA documentation and inspection coordination.

Inventory Management

• Process inventory holds and release requests.
• Manage special day holds and communicate placarding or segregation needs to operations.
• Facilitate inter-customer product ownership transfers.
• Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls.

Billing and Financial Administration

• Generate and format invoices for third-party payment processing.
• Audit billing for accuracy, including accessorial charges and credit memos.
• Reconcile month-end invoices and perform invoice audits.
• Manage collections of outstanding invoices and escalate disputed receivable as needed.

General Administrative Support/Appointment Coordination

• Greet and assist facility visitors in a professional manner.
• Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests.
• Maintain and update slot schedules via company link, including ad hoc appointment modifications.
• Assign carrier appointments and respond to appointment or load status inquiries.

Qualifications

• 1-2 years of experience in customer service or logistics operations.
• High school diploma or equivalent; further education in logistics, business, or related field is a plus.
• Experience in logistics or food supply industries preferred.
• Proficiency in Microsoft Office Suite and strong typing skills.
• Familiarity with logistics management software (e.g., Vendor Management System) is a plus.
• Effective communication, problem-solving, and organizational skills.
• Ability to multitask and stay organized in a demanding environment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Hourly Rate and Other Compensation

The hourly rate for this position is between $18.00 – $21.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.