Logistics Customer Service Agent

Expeditors International of Washington, Inc.; Romulus (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Agent to join their dynamic team. In this role, you will be the backbone of our logistics operations, ensuring that customer transportation needs are met with precision and care. You will handle documentation, maintain communication with various stakeholders, and contribute to a culture of exceptional service. This position offers the chance to grow within a Fortune 500 company that values personal development and promotes from within. If you are passionate about customer service and eager to make a difference, this opportunity is for you.

Benefits

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Training and Development Program

Qualifications

• High School Diploma required; customer service experience preferred.
• Must possess strong interpersonal and organizational skills.

Responsibilities

• Prepare and process documentation for transportation orders.
• Communicate effectively with customers and vendors.
• Maintain compliance standards and meet performance indicators.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Emotional Resilience

Education

High School Diploma

Tools

Operating System

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking, and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role, one must be customer-focused, able to think creatively about problems and overcome them, and have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:

• Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents
• Update shipment information in a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact, and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells, and tariffs
• Contribute to maintaining strong vendor relationships - airlines, trucking companies, and others
• Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements
• Meet key performance indicators in support of department, branch, product, and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to management based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic, and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly, and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• One year of work experience in a customer service-related role

Additional Information

Personal Development:

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
• Meet company standards of 52 hours training per year per employee
• Complete mandatory training when required
• Participate in desk side training between products and departments to learn new skills outside of the normal day-to-day tasks you execute

Culture:

• The mission at Expeditors is to be the best customer service-focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world-class customer service
• We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation expenses/support are not offered for this position.

This position is located at our DTW/Detroit metro area location.

Must be authorized to work in the US.

All your information will be kept confidential according to EEO guidelines.